Reviews of Fleur De Lis Beaute

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  • orion31 Newbie   2 reviews
    I posted some months ago raving about my first facial. What happened after that shocked me. I bought a voucher as a gift for a friend who was declined service. I have been subjected to abusive emails, endured personal attacks completely irrelevant to the matter at hand, called names (too rude to post here) in a barrage of emails. I sought a refund from Living Social after the merchant refused to redeem the gift. After producing the proof of emails to them, they refunded my purchase with an apology.
    I agree with Shocked Customer below, do not bother with a voucher purchase. You couldn't pay me to go back. It is amazing that someone with zero interpersonal skills is still in business.
    Yesterday I posted a comment to my previous review as I can no longer in good conscience recommend this place. No surprises another flurry of ranting emails full of personal insults followed yesterday.

    2 months ago - 11/05/2014

    • fleurdelis  
      Hand on heart, orion31, your original 5 star review was the experience that happened to you.
      Your personal issues or your friend's have nothing to do with salon business or can be addressed on this website.
      Fleur de Lis Beaute Salon takes no responsibility for voucher customers who don't want to follow fine print (gifted or otherwise) & services will be refused.
      All vouchers are sold with terms&conditions.That is what makes them the vouchers - heavily discounted coupons with restrictions. To buy or not to buy those is your personal chioce.
      Before buying coupons as gifts, always consult with recipients & if the fine print's unsuitable, look into a full-priced certificate.
      Both of you aren't this salon customers & have no business here.
      Once again I recommend to visit Absolutely Fabulous in Summer Hill who do not sell coupons so no restrictions applicable.
      Salon Management

      2 months ago - 21/05/2014

      REPORT
  • Shocked Customer Newbie   1 review
    Do not bother buying a voucher for this store, voucher users are treated terribly ( I should have looked up True Local & Google reviews prior, to see how badly others were treated). Only do business with them if you want to be misunderstood, then abused with personal insults that have nothing to do with any services. I have endured 2 days of their ranting via emails.

    After purchasing a voucher to give to my mother as a birthday gift, I was told it could not be used as a gift. I tried to get a refund from living social and was denied. I contacted them to see if we could work something out ( adding that I am a single parent who could not afford to buy this twice). This was met by 'No one cares'

    Finally when I spoke to a representative at Living Social about the Fleur De Lis terms NEVER having stated the voucher couldn't be used as a gift & forwarding their emails to them, I was reimbursed and they were so kind as to appologise to me.

    2 months ago - 06/05/2014

    • fleurdelis  
      Thank you for bringing it up, Shocked voucher Customer.
      All voucher customers are advised to take complete responsibility for their purchase & stop blaming the merchant for adhering to terms stated in deals. Read all fine print. This particular deal did not mention a gift.
      The refund's covered under 'the 5 day change of mind policy' as explained on your coupon. Next time take the time to acknowledge it.
      If feeling uncertain do not make any purchases, e-mail & ask first.

      Once again Fleur De Lis Beaute Salon takes no responsibility for voucher client who refuses to respect terms found on coupon.
      With voucher deals Fleur De Lis Beaute Salon is the merchant that placed those terms in the fine print in the first place and does plan to give into absurd demands of overlooking it now or in the future.
      To buy or not to buy is everyone's personal choice & you are not a client of this salon.

      Salon Management

      2 months ago - 22/05/2014

      REPORT
  • 2TrueReViewEr Newbie   1 review
    I am copying the review of another reviewer below because it describes my experience exactly (thanks Orion31 for writing it for me!). I think the fact I had the same experience is evidence that Evelyn is consistently passionate about her work and frank and straightforward in her delivery. I'm looking forward to another facial soon (and am happy to go sans voucher this time). I also must admit it's been a while since the last one because the products I bought did such a great job of keeping my skin 'facial fresh' for ages. Much better value than other much more expensive products I'd been buying myself.
    Here's the review I'm plagiarising:
    I came across Fleur De Lis through a voucher purchase and was so pleased with the personalised attention. Many beauty salons have off-the-shelf treatments but Evelyn tailors each treatment not just to your skin needs but also what your skin needs 'at the time'. While I did purchase a suite of skin products from her, they have worked beautifully and suited my skin to a tee. She is frank and doesn't hold back on her views but I really appreciate the honesty. Would recommend Evelyn anytime!

    2 months ago - 29/04/2014

  • chelsea99 Newbie   1 review
    Very friendly service and flexible appointment times. Nicely decorated and good advise in beauty products given. I'd highly recommend!
  • rita boutsalis Newbie   1 review
    I had a anti ageing facial today and I must say it was so relaxing and my face feels terrific soft and smooth the best facial I ever had I would certainly recommend it
  • fabbers mcgee Newbie   1 review
    If you after a true skin consultation and be put on a path to get your skin back on track then this is the place to go. I love the convenience of being able to go after hours and that you aren't restricted by the usual time constraints. I've also stayed longer than my allotted time but not because I was forced to but it was due to the additional time and effort Evelyn put in to helping me with my skiin issues. Her passion to ensure that you use the right product is not fake or forced and it is not done as part of a commission scheme that other places force their staff to undertake. I have heard her offer treatments for free to allow the client to then buy the right product. I have never seen or heard of any other person/company ever doing this. I initially went there as friends bought me a gift certificate for my birthday a year ago, then went back after buying a voucher and now go there on my own accord. Since going there 2 other friends have also been and have now become regular clients. Evelyn knows what she's talking about and the care and attention she gives you goes above and beyond what other salons do. Here you are not a number but a name!

    5 months ago - 12/02/2014

  • igor z Newbie   2 reviews
    Fleur de Lis Beaute salon was recommended to me by a friend.
    I have been getting my brows done here for years. Never disappointed!
    My brows always look great, the service is outstanding, the price is affordable.
    And do not worry what voucher customers say, I tell you, this is the best place in terms of professional service.

    5 months ago - 08/02/2014

  • dvr Newbie   1 review
    "I agree with the comments posted below about problems in relation to trying to redeem a Living Social voucher, they make it an extremely difficult and unpleasant experience.
    When I tried to redeem they only offered me a couple of after hours appointments at unsuitable times (for example, 6 pm on a Friday night!). I had about 2 months to redeem the voucher but they would only give me appointments in the next week or so. they refused to give me their address, trading hours or a contact phone number.
    In frustration and desperation I accepted an inconvenient appointment time just so that I could redeem the voucher. They then refused to redeem the voucher. They took the view that they could refuse to service me but they were prepared to redeem to the person who gave me the voucher as a Xmas present. Apparently I had annoyed them by sending too many emails (I sent 3 or 4 I think, but I was still never given trading hours, a mobile number or an address! Anyway, given they refused to give me their phone number what choice did I have but to email them?).
    I then sent them an email explaining that I was a 51 year old professional woman, with no dependents, and a large disposable income, I was exactly the demographic they should have been targeting as I spend thousands of dollars on beauty treatments every year. I told them I was going to ensure my friend got her money back for the refused service and i would be blocking them from sending me further emails at my work address. I made it clear that I would not be recommending them to any of my female friends, who like me, spend money on beauty treatments.
    Well, this enraged them. They sent me an incredibly rude email,. they had refused to redeem my voucher!) i blocked her from that email address also.
    Extremely offensive and unprofessional. Their refusal to redeem my voucher when I had bent over backwards to meet their convenience was in my view commercially bad. You really don't want them in your life. I had nightmares last night and believe me, I am generally made of much sturdier stuff than that. there are so many skilled beauticians who are really lovely people. Even the ones who aren't lovely, aren't rude. do yourself a favour, don't go anywhere near this salon.
    I have complained to living social and my friend will seek a refund. We will never return to the salon for further treatment. "

    5 months ago - 22/01/2014

    • fleurdelis  
      I am sorry to hear about nightmares & negative feelings however the terms on your coupon are meant to be followed during all coupon redemptions without exception. Look at your fine print for all that you need to know. It's all there. The actual treatment your voucher offered is fantastic as well. It is specified on your voucher also.
      I have an extensive experience in anti-aging skincare and offer holistic approach to skin - visible instant results are guaranteed!
      Since you aren't to experience it I would like to recommend you to visit your local therapists at Absolutely Fabulous in Summer Hill. They are professional yet very friendly, also not selling coupons so there are no restrictions of terms&conditions to struggled with.
      Let me know if I can be of further assistance.

      Many thanks,
      Evelyn @ Fleur De Lis Beaute

      5 months ago - 23/01/2014

      REPORT
  • Smallpackage Newbie   1 review
    Staff is the rudest person, with no customer service what so ever.

    If you want an unpleasant experience, aggravation and threats of keeping your hard earnt money this is the place to come.

    • eee1333 Newbie 
      Exactly!!! They are just awful. Do not go here!

      3 months ago - 23/04/2014

      REPORT
  • orion31 Newbie   2 reviews
    I came across Fleur De Lis through a voucher purchase and was so pleased with the personalised attention. Many beauty salons have off-the-shelf treatments but Evelyn tailors each treatment not just to your skin needs but also what your skin needs 'at the time'. While I did purchase a suite of skin products from her, they have worked beautifully and suited my skin to a tee. She is frank and doesn't hold back on her views but I really appreciate the honesty. Would recommend Evelyn anytime!

    6 months ago - 01/01/2014

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