Horrid experience trying to book this staff using a coupon. After so many emails where they could not commit they even accused me of not following "the process". When finally the appointment suited them they proceeded to critiqued all the brands of skincare available however when asked what the ingredients were to the products they decided to use on my skin they had to stop to read the ingredient list and then didn't even know what they were or their functioning the skin. On one particular product refused to tell me what it was. I am in the skincare industry and enjoy checking out salons I pay full price as part of work but I do take up coupons to check out new spots. I look for their knowledge, service and techniques . In my 20years + this person to date takes the prize for most rudest and unprofessional . I can only hope that their full price paying customers are not treated in the same manner in service or treatments .