Tuesday 12/3/13 went for $10 steak night, placed our orders at 7.40, by 8.15 we had to check on our meals when we received the response from them, "I noticed you ordered over 20 minutes ago but others have also had to wait over 40 minutes", but to our surprise they didn't even bother to check for us and never came back. At this point we had to request that a 7 year olds meal be brought out which we received in a couple of minutes. At 8.35 we asked again about our meals when the response came back it would still be another 5 minutes. At this point we decided enough was enough and that it doesn't take 50 minutes to cook a steak. The management then gives me the usual excuse that they were down to 1 chef and that's just the way it goes, no apology. When advising the management that their staff should advise patrons that there is a long wait would you like to order something else their response was," we can't be doing that to everyone." With temperatures in the mid 30's you should be prepared for a busy night. The management is happy to have 12 waiting staff for busy nights but not enough staff in the kitchen. Will never return and advise people to ask about wait times prior to being seated. Overall totally dissatisfied.