Frost Air Conditioning

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Reviews of Frost Air Conditioning

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  • Ella.Bee  Local Star   159 reviews
    Would not recommend these guys to any. Repeatedly rang to get a quote and had no one call back for over a week. A month or so later, I received a phone call who was angry that I didn't persist them?!
    I agreed to let them come and inspect the job for a quote. The staff was over an hour late and didn't answer phone when I tried to get in contact with them. When they arrived was straight to the point of nonchalance. Not sure why came out. Anyway, had a job in the local area, so that might have been the reason. 10 minutes later as I was driving on the main road,Seriously unimpressed by the lack of professionalism, rudeness shown by this company.

    2 months ago - 06/03/2013

  • hughesdavid  Newbie   1 review
    Yesterday 9th Jan 2013 I had the installation crew from Frost to remove my old ducted air system (everything except the original 4 Outlet grilles was removed) and they then replaced all the ducting etc with completely new system. They arrived at 7.30am as promised, the leader explained clearly and exactly what was to happen during the day and we were very surprised when they were finished by 3.30pm. They covered everything on arrival and cleaned up everything after they had finished and you would never have known they had been there except , of course, for the fantastic new air conditioning that they successfully installed. The Installation crew I could not fault in any way and would highly recommend Frost for their competitive quotation and their fantastic installation crew to anyone

    4 months ago - 10/01/2013

  • siggerwee  Newbie   1 review
    Just dealt with Frost Air conditioning for an emergency call out on my elderly parents air conditioner which was not working properly. I must say that I was amazed by the fast and friendly service at very short notice. Turns out all they needed was for the unit to be regassed and the the whole process was completed within 2 hours. Would recommend them highly to anyone.

    4 months ago - 07/01/2013

  • mspanache  Newbie   1 review
    It was an absolute pleasure dealing with Frost Air. All the staff I dealt with were very proffessional and helpful with a wealth of knowledge.
    Installation was carried out perfectly by the techncians- thank you!

    I have recommened Frost Air to several friends who have also arranged to utlise their services and I am happy to continue doing so.

    08/12/2011

  • helross  Newbie   1 review
    We originally had a quote from Frost for one split and then decided to get a multi split. The company had no problems in sending me a revised price and quote which was fantastic and booked it in for a day that suited me. The staff in the office are friendly and the installation team worked well and communicated with myself and each other. They were tidy and polite, removed my old unit and disposed of it. I have no hesitations in recommending Frost Air to anyone.

    24/10/2011

  • anyfitbh  Newbie   1 review
    I was recommended to Frost by a friend and it was the best choice i have made. They installed in my commercial property and its been efficient. The sales, installation and sevice team have all been fantatsic and respond fast to my questions and do not treat me as an idiot or number.

    05/10/2011

  • myview123  Newbie   1 review
    I am happy to recommend Frost Air to anyone looking for air conditioning. We had a ducted system installed upstairs and a split system installed downstairs. Everything that was discussed during the sale was completed satisfactorily and the units work really well.
    I particularly liked the on the spot quote which no other company did.

    I recommend doing your own research about different brands and their running costs so you know exactly what your are getting and what questions to ask as there is so much choice on the market.

    Frost gave me the best deal for the brand I wanted.

    Installation was excellent, especially the team who did the ducted system- they were very clean despite the rainy weather.

    04/10/2011

  • ekp  Newbie   1 review
    We are undertaking a major renovation which includes the re-building of the roof to increase the space to allow for the installation of air-conditioning. The whole process has taken an long time due to council approvals required because of design changes.

    We selected the team at Frost to install the air-conditioning and they were extremely accommodating in installing our air-conditioning. The delays in council approval were no issue to them and they did not once try to increase the price due to the time taken from the quote to the final install, which was more than 12 months. They were also able to adjust the installation process to fit in with our building time line and requirements.

    When installing the air-conditioning, we were informed of what building works needed to be undertaken to ensure no issues with the work to be completed. The tradesman arrived on time and worked well past their normal finishing time (at no cost) to ensure the job was completed. They also assisted with the installation of the new fuse box inside the house.

    At the end of the day, all mess was cleaned up and the air-conditioning worked perfectly.

    There have been no issues to date and there is a marked difference in the temperature of the house and being able to maintain the comfort levels.

    I could not speak more highly of the team at Frost and would recommend them to anyone looking to install air-conditioning.

    04/10/2011

  • Jimlocal   2 reviews
    I have had 2 projects with Frost in the space of 2 months. Overall whilst I had a number of issues their business was committed to working with me to resolve them. They seem to be a fair honest organisation who will do the right thing by you.

    Project 1:
    The first quote misquoted/incorrect (due to my roof structure which we discovered 1 2 days before the install). So I did not get the actual unit that I thought that I was going to. The replacement units was $2500 more costly and whilst the technology was more commercially orientated the original unit had a better controller, lower noise and a significantly smaller out door unit. There were many issues with the job, but the team worked through it. Their management team kept close to the job to ensure that what ever issues came up were sorted out.

    The installer team were exceptional. Drop sheets, very polite, happy to have me observe (overall job 2 days)

    Project 2:
    A smaller system, the quote was quite competitive, I requested the same install team and Frost accepted. In a number of hours the system was in, the team cleaned up really well.

    Something that I discovered:

    My 17kw Actron Duct unit uses 38w on standby (I assume that it is to keep the compressor motor oil warm and power the pcb's)

    The 7.1kw Fujitsu Split unit uses 170w on standby, just over 4kw/hours per day or 80 cents a day to have the Fujitsu do nothing..............

    I wished the Frost team could have told me this before I purchased the system... I would have selected another system otherwise.....

    02/10/2011

  • Sean Lim  Newbie   1 review
    Frost Air Conditioning's service was great.
    We feels happy going through the process of installing the AC for our house with Frost Air.

    While two other companies did not come and just ask for the new house plan and gave us quote; Frost Air did come to do a proper assessment on what brand and size of ducted AC that is most suitable for the house.

    A right recommendation of size and brand, and competitive price.
    A very polite and clean installers.

    Once I had technical problem with the outdoor unit (which due with the manufacturer's warranty), Frost Air gave a very quick response, replied my email under 10 minutes, followed up the manufacturer. Bravo !

    As a customer, we can feel that Frost Air dedicated their full attention to support their customers' satisfaction.

    I have recommended Frost Air to friends.

    30/09/2011

  • Monday:
    7:30 AM-5:00 PM
  • Tuesday:
    7:30 AM-5:00 PM
  • Wednesday:
    7:30 AM-5:00 PM
  • Thursday:
    7:30 AM-5:00 PM
  • Friday:
    7:30 AM-5:00 PM
  • Saturday:
    7:30 AM-5:00 PM
  • Sunday:
    7:30 AM-5:00 PM

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