I used this service originally in March 2013, a simple repair of a dishwasher....the mechanical repair was fine.
However the machine is one of those integrated kitchen bench system ones which fits into the bench top like it is a cupboard door. After a week or two I noticed, in my opinion the machine front facia (door) did not appear to be flush with bench top as it had been prior...not a big issue and only millimetres out.
I called Fusion who suggested give it as strong push and see how it went. I did do this, but in my opinion it really never seemed to change I then got busy and forgot about it.
Then in December of 2013, to my surprise, the machine stopped working just prior to Xmas Eve.
I called Fusion again, thinking they can fix this new issue and realign the machine facia at the same time.
It is now February 2, over 30days since the repair call-out and the machine is still NOT REPAIRED.
There have been attempts to repair, multiple promised phone calls to update me on the repair by the tech & office persons that have not been made or only made after multiple follows by me to get a response; recommended fixes that don't work to resolve the issue - all I want is a working machine, right!
So February 2 is here & the machine has not worked once since they did the original repair in Dec.
Fusion have stated that the issues with my machine (3 items breaking at the same time) is essentially unheard of etc etc.
Originally Fusion stated that they replaced 2 blown items the first time, but after fix the issue and the machine didnt work ; they recalled and stated the root cause of the issue was the actual circuit/master board. I asked what else it could be and to my knowledge they said nothing else could be the issue.
Fusion recommended a place that can refurb. the board for a good price and we can get on with lifesure I said as you are the expert ; circuit board gets sent away, comes back some time later and it doesn't work!
However prior to this board being returned, Fusion provide a temporary circuit board, however it does not work from the very beginning.
Fusion then indicated that it must be the power point the machine is plugged into creating some type of surge. Now I am thinking .why didn't you check this out first time, you are the expert right???
Now going back to the repaired circuit board, Fusion are now saying it was the place that did the refurb. of the board as to why this did not work; i.e. it is their fault as they didnt do the repair correctly etc. and that is the issue.
So now I am not sure if the board is the issue or the power socket.
I have followed up multiple times and cannot get a firm repair call back date..again this is the refurb places issue is the feedback I have been given.this is now approx. 2 weeks ago they installed the board, found it didnt work and I assume sent it back to them to repaired properly. I would expect this a priority by both parties (???), but 2 weeks is a long time in my opinion.
I now have limited confidence Fusion know what the issue actually is and I believe it is best for me to go back to SMEG to get the repair done right by an authorised repairer.
It is a shame this has all transpired, on face in my opinion Fusion are nice people but less effective than is required to diagnose the issues and make the required repairs.
What has been most frustrating has been the multiple promises to contact me and keep me well informed of the issues which has not happened requiring me to make multiple follow-ups calls and smss.
And still folks my dishwasher remains broken and now I am about to start the process with an authorised Smeg repairer this time round.