Bought this electrical appliance, broke down way BEFORE the warranty expires, and they took ages to get a technician to come and repair it under warranty, technician told me that they don't get paid well for doing it, so they refused to come over to check and find out what the problem was, just made me wait 2 whole month for replacement parts based on their assumption, which turned out to be wrong! Then a replacement was organised, and I was charged delivery fee for replacing it! The replacement came, but the replaced appliance never worked from the very first day, always says error, error, and more error...
Should never buy from there, it may be cheap, but the quality needs to be questioned, as well as their after sale service.
Purchased a washing machine Nov 2008 and broke down 7 months later. Took nearly 2 months to get someone over to have a look and eventually got replaced after i kept nagging them. It was replaced with another brand washing machine and it's even worse this time. The washing doesnt even go through the whole washing cycle from Day one of the replacement. I tried to solve it myself but I couldn't so I rang up the store and ask for assistance and all they want was to send me to a service centre. They just dont want to know about it. They were giving me a bad attitude when talking on the phone. I would personally stay far away from them.
I was blown away when my husband took me to Nightingale Electrics, on the recommendation of a friend. We bought a vanity unit, and while browsing through the store, I couldn't believe the diversity of the products, have been recommending it to all and will be back. I will be taking my friend from Queensland to this store.
Have lived in Melbourne for a long time now, I can't believe I have never heard of it. Best kept secret in Melbourne. Many happy years of trading.
Thank you Christine