I was recommended this repairer by RAC insurance after a minor motor vehicle accident. Assessing the damage was very easy, you don't need to book. I drove in and the assessor had a look at my car immediately. The whole process, including paperwork, took about 10 minutes. He was thorough and took lots of photos. I booked my car in about 2 weeks later. The work was completed very quickly, in about 3 days (front bumper replaced) and the work was superb. The receptionist is very efficient and friendly and the business has a caring "old fashioned" feel to its customer service. Highly recommend.