We used this service for about 18 months to do monthly general maintenance on our property. We paid them more than $4K during this time. They were great at first however in recent months we notices that that they weren't doing what they were supposed to do. They left the gate to our yard open a few times and we were really lucky that our dog didn't get out.
We complained a couple of times about the declining and inconsistent standard of gardening services but they really weren't interested in our concerns and were a bit rude to us. The management corrected a typo in one of our emails rather than reply to our concerns (which we thought was an odd way for them to respond). They also seem keen to get you to agree to pay for more than they originally quoted.