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I took my car here for a logbook service back around Feb / March. Had it booked in 2 weeks in advance - dropped it in early then get a phone call at around: 7:30am from the admin "Hi, we've got your car here but I need to confirm what it was dropped in for?" then again: 12:30pm from the admin again "Hi, I'm really sorry to call again but I just need to confirm what your car was booked in to have done today?" They had apparently had some I.T issues which is forgivable - butread more