DO NOT USE THIS COMPANY. Absolutely horrific. Just problem after problem with them. I broke my laptop by dropping it and called them to fix it. Saw on their website that they may be able to fix it at home so went for it. A technician turned up and looked/listened to my laptop. This person then decided it was probably just a loose connection, no big deal so took it back to the service centre to fix. I had to already pay $170 just for them to look at it, not even do anything. 2 weeks later I get a quote for more than $650 explaining that there was a problem with the power jack and motherboard. I had someone previously look at it and there was nothing wrong with the power jack. However I get it back and it's now damaged. I could not afford to fix it so had it sent back. Overall I've spent $170 and it has just been more damaged. HORRIFIC.