I have signed up to True local just to make this complaint. Whilst I agree that Gleebooks has a great selection, and reasonable prices I was shocked at how bad the service was when I visited the other day. I stood at the front counter waiting to be acknowledged by the staff member standing directly in front of me. Eventually, after being ignored, I asked for help in selecting a childrens book. Staff sent me to the back of the shop to "the children's book buyer". Staff was just plain rude, telling me first I'll see if I can help you, but I'm not the person to talk to...then when I began to explain staff interrupted me saying "see, I have no idea..." . I spent the next 10minutes ( with my 6month old daughter wriggling on my hip) waiting for someone to help me. When I finally found my books, the same staff wrapped them incorrectly; despite me giving clear instructions on which ones I wanted wrapped together. It was a surprise to me,and the little boy that I gave the gift to, when he opened the wrapping to find a book about cricket alongside a book about princesses. A disappointing experience all round.