Came here a few times just in my travels. I don't drink coffee, however I do like a good hot chocolate sometimes in winter and iced chocolate drinks in the summer time. Cant rave on too much, they are okay, but much better than the opposition.
I am generally not a lover of Gloria Jeans - like Belinda.H mentioned below, there are always smaller, locally run cafes that are worth supporting. But as far as a chain goes, this place makes a great coffee. If you get a chance to get a coffee in the morning, you may bump into the owners, which will potentially give the place a bit of a "locally run cafe" feel to it, rather than just another notch on the GJ's belt.
I was out at Penrith to catch up with a girlfriend and I was running a little early so had about 30 mins to kill. So I grabbed a coffee and sandwich at this Gloria Jeans.
Usually I refuse to visit Gloria Jeans' on principle and you can get better coffee from some small locally owned cafes. At the time I was there, there were very few choices so I had to suck it up and give it a go.
My experience here wasn't entirely wretched. The girl who served me was friendly and attentive. The sandwich wasn't amazing but what can you expect for pre-packaged at 4pm?
I doubt I'll be back but that's my anti-Gloria Jeans stance, it's got nothing to do with the performance of this store. If you enjoy your Gloria Jeans' coffee, you'll enjoy coming here.