Reviews of Goodfellas Cleaning

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  • jadelarae Newbie   1 review
    They don't even deserve half a star. I hope you have time to read the extensive list of problems I had.

    Firstly they took money from my Credit Card 5 days before I gave them permission to which left my account overdrawn.
    I received a text asking what time should they arrive on Saturday when I made the booking for 9am Sunday.
    The cleaner I was provided with had to leave half way through the job. Not to mention the fact that cleaner illegally parked blocking the entrance way to the tenants car parks (right under the tow away sign) resulting in my apartment not getting fully cleaned on time for my real estate agent to do the bond check.
    My keys were not returned so I had to wait 2 days until I could check my apartment.
    I asked if I could receive a refund or discount considering all the trouble they had caused which lead to them just ignoring me and refusing any sort of compensation. So much for making their customers number 1 priority!!
    After sending several emails and making loads of unanswered phone calls I got a reply pretty much stating that the unprofessional behavior of the cleaners has nothing to do with Goodfellas Cleaning as a company and that it is in the best interest of the company to no longer provide me with services.

    Overall poor service, unprofessional and a bunch of ignorant time wasters.
  • Katrina 982 Newbie   1 review
    TIME WASTERS!!! DO NOT USE!!! After cancelling my first appointment I gave them the chance to re-book my carpets in. Phone call this morning advising that they had dble booked and not coming out again!!! READ REVIEWS PEOPLE BEFORE BOOKING!! Staff sound like they are in bed and just cant be bothered. Funny how all reviews have had similar experience!!! USE OTHER CARPET CLEANING who booked me straight in - 100% Reliable & Satisfied.....

    1 month ago - 21/08/2014

  • Happy golucky Newbie   1 review
    Wow is all i can say , i decided to take them even after seeing the reviews ,staff were lovely and very helpful ,it is under new management and i was highly impressed with my clean ,price was good and discounted on carpets , i got my full bond back so i am stoked .
    thanks guys

    1 month ago - 04/08/2014

  • LEMK Newbie   1 review
    The way a company treats you on the phone will reflect how they treat you while they do a service. Goodfellas Cleaning this afternoon on the phone to me were arrogant and rude, the person swore (repeatedly) at me and then hung up on me. The reason why I got this behaviour? I have no idea. I was simply asking about their prices and how they compare to other companies.
    I would not use this company and am taking my business else where. I strongly recommend other people do the same.

    2 months ago - 16/07/2014

  • ErinJ82 Newbie   2 reviews
    We had the worst experience with this company!!! First, they did not show up on the day that we scheduled them to come, we should have stopped there,but they agreed to come on another day and did show up, however, they did a horrible job of cleaning the carpets! They were far too wet, and did not dry for THREE DAYS so our house smelled damp and felt wet for that time. Then the pest spray they did had no effect what so ever!!! We tried to get them to come back and respray, and they agreed on a time but did not show up!! And didn't even bother to call! This is by far the stupidest decision I have ever made and will never be using this service EVER AGAIN!!

    2 months ago - 11/07/2014

  • Natsf Newbie   1 review
    I booked this company at the weekend for end of lease cleaning and had the exact same experience as everyone who commented here! They were suppose to arrive at 9am but called to say someone had rang in sick so they were running late. A worker showed up at 16:30 and said it would take them 6 hrs hours as they were on their own. At 11pm after not hearing from them my boyfriend went to check on them and they still hadnt finished, they said it didnt look like they had even started, nothing looked clean, i dont know what they actually did in over 6 hrs! They said they would need another hour and a half!! So my boyfriend had to ask them to leave as it was very late on a sunday night when we have work the next day. Even though they requested it we did not pay anything as the work had not been done. I sent an email to the person i had originially booked with explaining everything and asked them to call me in the morning i have not heard anything since.Most bizaare experience ever, but now that i see all these comments it all makes sense, i wish i had seen these before i booked, i will definitely be reading reviews in future, what a sham of a company, very unprofessional.

    3 months ago - 02/06/2014

  • Sydney resident Newbie   1 review
    I stupidly did not look up reviews and chose this company for my End of Lease cleaning and boy did I regret it. The communication was fine during booking process but when it came to communication during the day and afterwards it was ridiculous. I had to call them during the day to ask how they are going and none of my calls were picked up, I had to go over to the unit to check on them. I was told they will be done by midday however did not finish until god knows when, as the last time I went over to check on them was at 5.30 and they still wasn't done. I was promised they would call when they are done to give me a receipt and I never received a call. I was not entirely happy with the cleaning, however I thought it would be a lot worse than what it was. I did have to go and fix some things which I shouldn't have to as I paid them to do it. Who uses and DIRTY BLUE cloth and rubs the walls with it so hard that some of the paint came off and also left big blue marks and drops of dirty water running down WHITE walls. I just cannot understand!!!! I tried to call the head office and they sounded like they didn't care about a customer complaint, were rude and just kept referring me to different people. They also claimed that they did not receive my complaint email which was sent as a reply to the trail of emails when I initially booked the cleaning, so I resent it and 2 days later I still haven't received a response to that or a receipt.

    I DO NOT recommend for anyone to go with this company, don't make the same mistake I did.

    4 months ago - 21/05/2014

  • Kymmy Jame Newbie   1 review
    For anybody that rents.. Do not.. I repeat DO NOT use Goodfellaz cleaning for a bond clean.
    Remember when I had all that drama about them not showing on Good Friday. Well they showed the following day (Saturday) then when our property manager did the exit report they said our cleaning wasn't up to standard and we would have to return to rectify. I then told them that I didn't understand. .. we had a professional company go through the house?... they were shocked. They said none of the cleaning was carried out.

    For the past MONTH I have been fighting with this company for a full refund. I am now in the middle of going through the Office of Fair Trading to get our money back as they (Goodfellaz) say they will look into it and contact us... Needless to say, they don't contact us.

    • Sydney resident Newbie 
      Definitely agree! Their service is atrocious!

      4 months ago - 22/05/2014

    • Natsf Newbie 
      100% agree shocked by the whole experience, what a waste of time.

      3 months ago - 02/06/2014

  • Vibe13 Local Star   84 reviews
    Recently used this company to clean my unit on the Gold Coast and they did an excellent job. The two ladies commissioned to do the job were prompt, friendly and thorough. Can't ask for much more than that.
  • Stephanie92 Newbie   1 review
    Absolutely disgusted with the lack of respect I recieved whilst asking for a quote. Was told "Dont bother calling back cause we don't want your business" because I said I will call around for other quotes and get back to them.

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