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Reviews of Goodfellas Cleaning

  • Never use these cleaners. I've written a proper review on Google, but to summarise;

    1. Asked for credit card to put deposit, $440 immediately, eventhough the agreed amount on the phone was $240.
    2. Smoked on the property and in the house, can you believe it. Could smell cigarettes when I walked in and our toilet airfreshener had been sprayed throughout the house to mask the smell which was still potent. Cigarrette butts left all over outside, one was left lit and burnt into the back deck.
    3. Pathetic clean. Literally could have cleaned it to the same standard in 1 hr for free. Rental agency is now asking for $350 to clean because they didn't even think it had been cleaned professionally.
    4. Please just don't do it.
  • I have to say I was concerned, I booked in with Goodfellas and then read the reviews and was worried that I was going to have a problem.
    I thought I will give them a chance and for the price I surely they couldn't be that bad.
    The cleaners turned up on time and I left them to it, came back to have a look before paying and was amazed at how good a job they had done, the carpet cleaner was there and he was very friendly and did a fantastic job.
    After he had finished we had a bit of a chat, I asked him whats with the negative reviews and he explained that was old management who had terrible cleaners, the new management must be on top of things now!
    Great job at a great price, Highly Recommend!!!!
  • HI ,I had a excellent service form these guys they were helpful and sent me a confirmation with all the terms and conditions , i paid for the job had the job completed , my real estate didn't pass it but the ladies in the office are fantastic they rebooked me straight away to fix up the small things that needed rectifying .I would use them again was very happy with the service .I had used these guys in sydney and now on the gold coast
  • Dfinately not even worth the half star Twice the worst experience ever, a job not anywhere completed. Wish i had read the reviews!! Stupidly paid cash, have had nothing but grief trying to get a partial refund. Had a txt from the cleaner clearly stating they had not completed the job yet no word from the management of this business. I advise people to NOT employ these people.
  • WORST EXPERIENCE AND CUSTOMER SERVICE EVER. Booked in for bond clean, others could do a better job, they don't do even half of what they say they will and when you ring to complain they fob you off and then just ignore your calls. They demand cash up front and then take 2 days to give you all of the tax invoices which doesn't cover the full amount. One hand written tax invoice for cleaning covered about 2/3 of amount, carpet cleaning didn't have a dollar value and required re-cleaning with carpet spot cleaning a dozen areas, pest control didn't have a dollar value on it and took 2 days to provide, I don't actually believe that it was done. I did ask them to get the cleaners back around OR give me at least a partial refund Neither of which happened of course, just IGNORE ALL CALLS AT THIS POINT. I have a photograph of the cleaners white ute with registration number and plenty of video showing the NOT EVEN ATTEMPT AT CLEANING. The kitchen and windows were the only things cleaned properly but not the top of the cupboards, spent 5 hours there going over the most basic things in order to get bond back, you know, window sills, light fittings, light switches, wardrobe shelves, carpet, bathrooms. so much for there guarantee. The only guarantee you will get is 'They will guarantee to do a very minimal cleaning job and ignore you if you dare to complain about their pathetic attempt at BOND CLEANING. Half a star is way to generous, but nothing less is accepted.
    • I feel so foolish i wish i had read this 1st de ja vue
  • They don't even deserve half a star. I hope you have time to read the extensive list of problems I had.

    Firstly they took money from my Credit Card 5 days before I gave them permission to which left my account overdrawn.
    I received a text asking what time should they arrive on Saturday when I made the booking for 9am Sunday.
    The cleaner I was provided with had to leave half way through the job. Not to mention the fact that cleaner illegally parked blocking the entrance way to the tenants car parks (right under the tow away sign) resulting in my apartment not getting fully cleaned on time for my real estate agent to do the bond check.
    My keys were not returned so I had to wait 2 days until I could check my apartment.
    I asked if I could receive a refund or discount considering all the trouble they had caused which lead to them just ignoring me and refusing any sort of compensation. So much for making their customers number 1 priority!!
    After sending several emails and making loads of unanswered phone calls I got a reply pretty much stating that the unprofessional behavior of the cleaners has nothing to do with Goodfellas Cleaning as a company and that it is in the best interest of the company to no longer provide me with services.

    Overall poor service, unprofessional and a bunch of ignorant time wasters.
  • TIME WASTERS!!! DO NOT USE!!! After cancelling my first appointment I gave them the chance to re-book my carpets in. Phone call this morning advising that they had dble booked and not coming out again!!! READ REVIEWS PEOPLE BEFORE BOOKING!! Staff sound like they are in bed and just cant be bothered. Funny how all reviews have had similar experience!!! USE OTHER CARPET CLEANING who booked me straight in - 100% Reliable & Satisfied.....
  • Wow is all i can say , i decided to take them even after seeing the reviews ,staff were lovely and very helpful ,it is under new management and i was highly impressed with my clean ,price was good and discounted on carpets , i got my full bond back so i am stoked .
    thanks guys
    • Fake review. Same management. What idiot would contemplate using them after reading the reviews. C'mon.
  • The way a company treats you on the phone will reflect how they treat you while they do a service. Goodfellas Cleaning this afternoon on the phone to me were arrogant and rude, the person swore (repeatedly) at me and then hung up on me. The reason why I got this behaviour? I have no idea. I was simply asking about their prices and how they compare to other companies.
    I would not use this company and am taking my business else where. I strongly recommend other people do the same.
  • We had the worst experience with this company!!! First, they did not show up on the day that we scheduled them to come, we should have stopped there,but they agreed to come on another day and did show up, however, they did a horrible job of cleaning the carpets! They were far too wet, and did not dry for THREE DAYS so our house smelled damp and felt wet for that time. Then the pest spray they did had no effect what so ever!!! We tried to get them to come back and respray, and they agreed on a time but did not show up!! And didn't even bother to call! This is by far the stupidest decision I have ever made and will never be using this service EVER AGAIN!!