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1300 489 ... 1300 489 5891300 489 ... 1300 489 589
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Cleaning
Commercial Cleaning
Carpet Cleaning
Domestic Cleaning
End of Lease Cleaning
20% OFF ALL CARPET CLEANING, COMMERCIAL, RESIDENTIAL & WINDOW CLEANING SERVICES.
At Goodfellas Cleaning our clients are our number 1 priority, to guarantee the highest level of service we utilize quality control programs which include regular onsite inspections. We constantly monitor our work and encourage customer communication as their input to heighten our level of cleaning services. We manage sites of all sizes so there is NO JOB TOO BIG OR SMALL that we cant handle; from large sites that require permanent staff to a large team of after-hours cleaners, to small sites requiring daily or weekly visits. As a professional cleaning company there are no hidden extras and should we fail to perform to your highest expectations then we ensure that we will fix the problem on our next visit and if we dont, then you get that weeks cleaning for FREE!! Our aim over the last 10 years is to be a growing family business delivering a professional service with a smile and ensure each customer receives 100% commitment and value for there money. Through Goodfellas Cleaning achievements of various cleaning services, we are a successful and professionally managed all round cleaning company, a market leader in every field of cleaning, providing a wide range of services. Why shop around for quote after quote when we can provide you with all your cleaning services in one unique phone call on 1300 489 589! The Goodfellas Cleaning team are all highly trained and experienced staff who are owner operators and passionate about their work and looking after your home or business as if it were their own. All of our work is of highest importance with not only meeting but exceeding our customer's expectations with every service. Services - Residential Cleaning, Office Cleaning, Commerical Cleaning, Strata Cleaning, Carpet Cleaning, Window Cleaning, High Pressure Cleaning, End of Lease Cleaning.
Reviews of Goodfellas Cleaning
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dazzee38 Newbie 1 review
Absolutely disgusting, the owner got rude at me multiple times and denied for two days that his company had even done the cleaning. He subcontracted someone in South Australia to do the job and it was the worst cleaning job I've ever seen. It cost me $400 which I paid because I've got a very bad shoulder (2 shoulder ops). I ended up having to do it all over. I complained to the Office of Fair Trading but they couldn't seem to do anything (apparently there needs to be a lot more people affected). -
So thought I might leave an update. They refused to clean my carpets after their cleaners had been back once to re-clean and I had been back once to clean their bad job! So I was going to file a complaint with fair trading and take him to court as I had all the evidence including pictures etc. Finally when I told them this they agreed to reimburse me the $150 that the real estate took out of our bond for "professional" carpet cleaning. -
RCK3 Newbie 1 review
Worst bond cleaning experience! Booked this company for an end of lease/ bond clean that was not completed as per quote given nor verbal arrangement on the day over the phone.
Upon arriving, a $349 quote for a small two bedroom partly furnished apartment turned into a $500 quote. The only reason given, being that it was partly furnished (1 dining room set, 1 chaise lounge, 1 queen size bed, 1 fridge), therefore by their standards- a lot more work to clean. The original quote given by this company even stated partly furnished quote to begin with!
After coming to an agreement via phone conversation whereby they could leave out certain cleaning jobs, we were extremely disappointed upon inspection after they'd left.
Please find below a list of only a few things that were on their check list which were not completed:
- dust behind doors
- dirty skirting boards in the bedrooms
- cleaning carpet around the couch which left two large patches as they didn't move the light couches to clean under them
- dirty oven
- black foot prints on tiles
- top of a coffee table left uncleaned
As stated above, these are only a few things that were not done as agreed would be! I cannot express the disappointment enough! We would have been better off losing a days work to do it ourselves.
Thank you Goodfellas Cleaning for making our move stressful and causing unecessary work for ourselves! Also disappointed with the poor customer service whilst trying to resolve the issues due to the uncompleted job.
Regards,
Disappointed customers. -
SocialSass Local Star 79 reviews
They gave me a disappointing quote where the price kept increasing and was very vague. When I politely declined to use their service they simply replied 'wateva' (with that exact spelling). Oh dear! -
kellyboof 3 reviews
I had these people booked in for an End of Lease clean I called twice to leave a message never received a call back, sent an email to cancel my clean received a message back saying I was going to be charged $250 cancellation fee I responded no I will not be paying I have given a weeks notice you never asked for a deposit and no where on your website does it state I am required to pay a cancellation fee the response I got was Yes you Will Even though I never had the work carried out by these people on customer service alone I will not recommend them judging by the reviews below I can see why
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I was quoted $349 for a tiny 2 bed townhouse which was a bit on the pricey side but thought well maybe they will do a great job! Gee I wish I did some research and read the reviews!! I was told that I had to pay an extra $120 on the day of cleaning! So I did and then got a call from the real eatate saying they had done not alot at all! I rang the the management, to complain, they were VERY unprofessional and RUDE!! They said they would sort it out, only after I stated I was going to the Ombudsman. Aparently they were there again to FIX their cleaning job! So I guess I'll see what happens!! In total $470 for a tiny 2 bed place!!-
dazzee38 Newbie
I thought oh well...they must do a really good job, but it was the opposite, even the carpet cleaning was the worst I've ever had.....$400 down the drain....we should all arrange a day to ring him non stop because he hates being disturbed, I had to ring him constantly to get him to even admit they'd done the job....2 weeks ago
REPORT
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bitsta Newbie 1 review
I never bother to leave reviews (good or bad) but this experience has motivated me to tell as many people as I can. Not only did Goodfellas not complete the job (which meant my bond was not returned until I fixed the problem) they were rude, late (I booked the job for 9am they turned up at 6pm), unprofessional and never returned my calls. When I did get on to the staff they were unreasonable and said that the incomplete job was somehow my fault (and my realestate's). All I heard were excuses not solutions. I think I'm a fairly reasonable person but Goodfellas really pushed me to my limit! There are so many cleaning companies out there... I would never use this company again. I wish I'd read the below reviews before I booked the clean. -
booooooo 1 review
I can vouch for all of the below but in Brisbane - obviously it is not a local issue. Was quoted $390 for a clean only to have them, then ask $700 before they would even start. Called the management who reduced it to $650, then $550, and settling on $500. This was after calling me 8 times to find the address and asking me what suburbs were around me - apparently I did not know where I lived as they couldn't even find the suburb in the SatNav - it is 5kms from Brisbane CBD!
Terrible job, left marks on the walls that were not there prior to the commencement of cleaning, did not touch the oven, threw rubbish in the garden instead of taking it away or putting in wheely bin and refused to do the garage. Just wished I did it myself. I was in tears, literally, just could not believe it -
RN85 2 reviews
Unprofessional.I booked an end-of-lease clean prior to moving interstate.They called 5 minutes after their scheduled appointment to tell me they'd be an hour late. 3 hours later they had not arrived, would not return my calls and had made no attempt to contact me. Avoid them at all costs. -
ch00kie Newbie 1 review
Oh why didn't I read these reviews before I booked this company? I am kicking myself.
They came to do an end of lease clean, but it should be called a half clean.
It cost me $330 to have the place cleaned including carpets and I;m now paying the same for it to be cleaned properly. I would have fixed it myself but I have a 2.5 year old and suffer from migraines.
I tried to contact them to fix the problem but they won't take any responsibility and won't return emails.
I have reported them to department of fair trading! Worst most unprofessional cleaners ever!
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