I stupidly did not look up reviews and chose this company for my End of Lease cleaning and boy did I regret it. The communication was fine during booking process but when it came to communication during the day and afterwards it was ridiculous. I had to call them during the day to ask how they are going and none of my calls were picked up, I had to go over to the unit to check on them. I was told they will be done by midday however did not finish until god knows when, as the last time I went over to check on them was at 5.30 and they still wasn't done. I was promised they would call when they are done to give me a receipt and I never received a call. I was not entirely happy with the cleaning, however I thought it would be a lot worse than what it was. I did have to go and fix some things which I shouldn't have to as I paid them to do it. Who uses and DIRTY BLUE cloth and rubs the walls with it so hard that some of the paint came off and also left big blue marks and drops of dirty water running down WHITE walls. I just cannot understand!!!! I tried to call the head office and they sounded like they didn't care about a customer complaint, were rude and just kept referring me to different people. They also claimed that they did not receive my complaint email which was sent as a reply to the trail of emails when I initially booked the cleaning, so I resent it and 2 days later I still haven't received a response to that or a receipt.
I DO NOT recommend for anyone to go with this company, don't make the same mistake I did.