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  • ABN 99 766 243 686
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Reviews of Goodfellas Cleaning

  • PLEASE READ THIS BEFORE YOU BOOK WITH THEM!!! They are a SCAM company. DO NOT book with them for cleaning. First of all, they quoted me over the phone for a price of $330 to do bond clean for the whole house and carpet clean as well. I agreed to the price and they asked for my credit card details. I immediately asked them if they are going to charge the credit card after the service is done and they promised me with a yes. Still I reluctantly gave them the details. So, the day that the cleaning meant to be done. We were they around 40 mins before and 1hr15mins after the agreed time. They NEVER came.Nor did they try making any attempt to contact me why they didn't show up. There were not a single telephone number on their website I can call that doesn't go to a voice mail. Then I checked my credit card account and they charged me 2 days before the cleaning meant to be done and they also over charged me an extra $10 of service they never provided. So I emailed them on the same day asking for a full refund and email them again 2 days later. Up to today, I still haven't heard back from them and no refund for my money yet. SO DO NOT BOOK WITH THEM FOR CLEANING!!
  • Hi I actually have a fantastic review. I look forward to leaving reviews and I can say this company have done superb jobs on everyone of my clients homes. Sam is always respectful and I've overheard him on his phones calls with other clients and he handles complaints very well I couldn't believe how much he is provoked by demanding customers I commend him for telling them that he'll sort out whatever the problem if they have a better approach towards him and don't curse. I know from a business standpoint you can't please everyone and the minority on here are trying to do just that and that's ok! But my opinion is the opposite I say thank you for your cleaning services you are a nice person to all of us. Cheers!!!
  • Extreamly rude, cant belive they are still in business. Had them booked for full rental vacate ie carpets pest and cleaning. Didnt turn up and im glad now as i can see i would have been left more distresssd. I Phoned at 8.30 (Booked for 7.30am) was told would be there by 9.30am. By 11 am no show ( i was vacating rental property that day a Saturday) I phoned again and he said i was booked for next weekend and it was my mistake. He then procedwd to swear at me before hanging up. I had to phone around very short notice to get other cleaners etc.

  • You did my house today wish i found this before i booked you and i am not happy at all.

    Firstly you charged $109 when we agreed on $99 like your ad states on website for 5 bed i have 3 bed 1 lounge and a hallway. The price was agreed on when i booked!
    You also didn't need to move furniture so why the extra charge? And don't tell me gst because that is not present in your ad!

    Secondly why did you not vacuum like stated? Obviously another rip off!

    And thirdly why didn't they move this mat photo attached

    We both work in a very successful business that we could of passed on business your way, but not now!
    You are lucky i was not home or i would of pulled you up on this as soon as you didn't vacuum.

    Don't advertise what you cant deliver #reviewtowin
    Review to win highlight
  • Never use these cleaners. I've written a proper review on Google, but to summarise;

    1. Asked for credit card to put deposit, $440 immediately, eventhough the agreed amount on the phone was $240.
    2. Smoked on the property and in the house, can you believe it. Could smell cigarettes when I walked in and our toilet airfreshener had been sprayed throughout the house to mask the smell which was still potent. Cigarrette butts left all over outside, one was left lit and burnt into the back deck.
    3. Pathetic clean. Literally could have cleaned it to the same standard in 1 hr for free. Rental agency is now asking for $350 to clean because they didn't even think it had been cleaned professionally.
    4. Please just don't do it.
  • I have to say I was concerned, I booked in with Goodfellas and then read the reviews and was worried that I was going to have a problem.
    I thought I will give them a chance and for the price I surely they couldn't be that bad.
    The cleaners turned up on time and I left them to it, came back to have a look before paying and was amazed at how good a job they had done, the carpet cleaner was there and he was very friendly and did a fantastic job.
    After he had finished we had a bit of a chat, I asked him whats with the negative reviews and he explained that was old management who had terrible cleaners, the new management must be on top of things now!
    Great job at a great price, Highly Recommend!!!!
  • HI ,I had a excellent service form these guys they were helpful and sent me a confirmation with all the terms and conditions , i paid for the job had the job completed , my real estate didn't pass it but the ladies in the office are fantastic they rebooked me straight away to fix up the small things that needed rectifying .I would use them again was very happy with the service .I had used these guys in sydney and now on the gold coast
  • Dfinately not even worth the half star Twice the worst experience ever, a job not anywhere completed. Wish i had read the reviews!! Stupidly paid cash, have had nothing but grief trying to get a partial refund. Had a txt from the cleaner clearly stating they had not completed the job yet no word from the management of this business. I advise people to NOT employ these people.
  • WORST EXPERIENCE AND CUSTOMER SERVICE EVER. Booked in for bond clean, others could do a better job, they don't do even half of what they say they will and when you ring to complain they fob you off and then just ignore your calls. They demand cash up front and then take 2 days to give you all of the tax invoices which doesn't cover the full amount. One hand written tax invoice for cleaning covered about 2/3 of amount, carpet cleaning didn't have a dollar value and required re-cleaning with carpet spot cleaning a dozen areas, pest control didn't have a dollar value on it and took 2 days to provide, I don't actually believe that it was done. I did ask them to get the cleaners back around OR give me at least a partial refund Neither of which happened of course, just IGNORE ALL CALLS AT THIS POINT. I have a photograph of the cleaners white ute with registration number and plenty of video showing the NOT EVEN ATTEMPT AT CLEANING. The kitchen and windows were the only things cleaned properly but not the top of the cupboards, spent 5 hours there going over the most basic things in order to get bond back, you know, window sills, light fittings, light switches, wardrobe shelves, carpet, bathrooms. so much for there guarantee. The only guarantee you will get is 'They will guarantee to do a very minimal cleaning job and ignore you if you dare to complain about their pathetic attempt at BOND CLEANING. Half a star is way to generous, but nothing less is accepted.
    • I feel so foolish i wish i had read this 1st de ja vue
  • They don't even deserve half a star. I hope you have time to read the extensive list of problems I had.

    Firstly they took money from my Credit Card 5 days before I gave them permission to which left my account overdrawn.
    I received a text asking what time should they arrive on Saturday when I made the booking for 9am Sunday.
    The cleaner I was provided with had to leave half way through the job. Not to mention the fact that cleaner illegally parked blocking the entrance way to the tenants car parks (right under the tow away sign) resulting in my apartment not getting fully cleaned on time for my real estate agent to do the bond check.
    My keys were not returned so I had to wait 2 days until I could check my apartment.
    I asked if I could receive a refund or discount considering all the trouble they had caused which lead to them just ignoring me and refusing any sort of compensation. So much for making their customers number 1 priority!!
    After sending several emails and making loads of unanswered phone calls I got a reply pretty much stating that the unprofessional behavior of the cleaners has nothing to do with Goodfellas Cleaning as a company and that it is in the best interest of the company to no longer provide me with services.

    Overall poor service, unprofessional and a bunch of ignorant time wasters.
  • TIME WASTERS!!! DO NOT USE!!! After cancelling my first appointment I gave them the chance to re-book my carpets in. Phone call this morning advising that they had dble booked and not coming out again!!! READ REVIEWS PEOPLE BEFORE BOOKING!! Staff sound like they are in bed and just cant be bothered. Funny how all reviews have had similar experience!!! USE OTHER CARPET CLEANING who booked me straight in - 100% Reliable & Satisfied.....
  • Wow is all i can say , i decided to take them even after seeing the reviews ,staff were lovely and very helpful ,it is under new management and i was highly impressed with my clean ,price was good and discounted on carpets , i got my full bond back so i am stoked .
    thanks guys
    • Fake review. Same management. What idiot would contemplate using them after reading the reviews. C'mon.
  • The way a company treats you on the phone will reflect how they treat you while they do a service. Goodfellas Cleaning this afternoon on the phone to me were arrogant and rude, the person swore (repeatedly) at me and then hung up on me. The reason why I got this behaviour? I have no idea. I was simply asking about their prices and how they compare to other companies.
    I would not use this company and am taking my business else where. I strongly recommend other people do the same.
  • We had the worst experience with this company!!! First, they did not show up on the day that we scheduled them to come, we should have stopped there,but they agreed to come on another day and did show up, however, they did a horrible job of cleaning the carpets! They were far too wet, and did not dry for THREE DAYS so our house smelled damp and felt wet for that time. Then the pest spray they did had no effect what so ever!!! We tried to get them to come back and respray, and they agreed on a time but did not show up!! And didn't even bother to call! This is by far the stupidest decision I have ever made and will never be using this service EVER AGAIN!!
  • I booked this company at the weekend for end of lease cleaning and had the exact same experience as everyone who commented here! They were suppose to arrive at 9am but called to say someone had rang in sick so they were running late. A worker showed up at 16:30 and said it would take them 6 hrs hours as they were on their own. At 11pm after not hearing from them my boyfriend went to check on them and they still hadnt finished, they said it didnt look like they had even started, nothing looked clean, i dont know what they actually did in over 6 hrs! They said they would need another hour and a half!! So my boyfriend had to ask them to leave as it was very late on a sunday night when we have work the next day. Even though they requested it we did not pay anything as the work had not been done. I sent an email to the person i had originially booked with explaining everything and asked them to call me in the morning i have not heard anything since.Most bizaare experience ever, but now that i see all these comments it all makes sense, i wish i had seen these before i booked, i will definitely be reading reviews in future, what a sham of a company, very unprofessional.
  • I stupidly did not look up reviews and chose this company for my End of Lease cleaning and boy did I regret it. The communication was fine during booking process but when it came to communication during the day and afterwards it was ridiculous. I had to call them during the day to ask how they are going and none of my calls were picked up, I had to go over to the unit to check on them. I was told they will be done by midday however did not finish until god knows when, as the last time I went over to check on them was at 5.30 and they still wasn't done. I was promised they would call when they are done to give me a receipt and I never received a call. I was not entirely happy with the cleaning, however I thought it would be a lot worse than what it was. I did have to go and fix some things which I shouldn't have to as I paid them to do it. Who uses and DIRTY BLUE cloth and rubs the walls with it so hard that some of the paint came off and also left big blue marks and drops of dirty water running down WHITE walls. I just cannot understand!!!! I tried to call the head office and they sounded like they didn't care about a customer complaint, were rude and just kept referring me to different people. They also claimed that they did not receive my complaint email which was sent as a reply to the trail of emails when I initially booked the cleaning, so I resent it and 2 days later I still haven't received a response to that or a receipt.

    I DO NOT recommend for anyone to go with this company, don't make the same mistake I did.
  • For anybody that rents.. Do not.. I repeat DO NOT use Goodfellaz cleaning for a bond clean.
    Remember when I had all that drama about them not showing on Good Friday. Well they showed the following day (Saturday) then when our property manager did the exit report they said our cleaning wasn't up to standard and we would have to return to rectify. I then told them that I didn't understand. .. we had a professional company go through the house?... they were shocked. They said none of the cleaning was carried out.

    For the past MONTH I have been fighting with this company for a full refund. I am now in the middle of going through the Office of Fair Trading to get our money back as they (Goodfellaz) say they will look into it and contact us... Needless to say, they don't contact us.

    • Definitely agree! Their service is atrocious!
    • 100% agree shocked by the whole experience, what a waste of time.
    • Is fair trading doing anything, we are going to contact them as well. The treatment or rather non treatment we have endured from them is appalling.
    • Karmabus did you contact fair trading? Just wondering what the response was as we were going to contact them too after having a bad experience last week. Our carpets are worse than before we got them done & company has been so dodgy so want to report them. Wish id found this before!
  • Vibe13 Local Star 86 reviews
    Recently used this company to clean my unit on the Gold Coast and they did an excellent job. The two ladies commissioned to do the job were prompt, friendly and thorough. Can't ask for much more than that.
  • Absolutely disgusted with the lack of respect I recieved whilst asking for a quote. Was told "Dont bother calling back cause we don't want your business" because I said I will call around for other quotes and get back to them.
  • Made an appt, however after shopping around, cancelled the appt based on a much better quote with a more reputable company. My girlfriend rang to cancel and they responded with "that's b******" and became verbally aggressive. Needless to say, she hung up on them.

  • Terrible company never use! They send you an email qoute then turn up ask for more money when you talk to the management they are rude, I have email of the qoute and they wouldn't honour it. do the clean and now we are fighting to get our bond back DO NOT USE
  • The absolute worst Cleaning company ever. I booked an end of lease clean and they didn't even clean the bench tops in my bathroom nor the walls or the bathroom cabinet. I have never been more disgusted in my life with their complete lack of service. I had to re clean the house myself! I will be contacting the Dept of Fair Trading.
  • The worst service I have ever received!!!!
  • I wish I had read these reviews before using Goodfellas Cleaners, then I wouldn't be in a position to have to write my own. This company is by far, the most unprofessional and rude organisation I have every come across. The cleaner arrived 3 hours late to start an end of leave clean, after 10.5 hours, numerous follow up phone calls to the company to find out what was going one, they were finally finished yet lock my only set of keys inside so I wasn't able to access the property again. From there, nothing but drama followed in trying to sort out access, locksmiths, payment and so on. I would urge people to cut off their own foot before using this cleaning company. 1/2 is far too generous.
  • I have to agree with every single half star rating here.
    These guys are incredibly unprofessional. I had organised a Bond clean with carpet cleaning around 3 weeks in advance. The morning of the bond clean I get a text message saying they cannot clean my apartment due to cleanliness. There was nothing wrong with my apartment excluding the fact that it needed a final Bond clean. ( I'm not going to clean my apartment just before a bond clean?) Later I find out they did not even arrive at my apartment for inspection to start with.
  • Warning: Do Not Use This Company!
    I really wish I'd read these reviews before I used them for a bond clean.
    1. They confirmed the cleaning for the wrong day.
    2. They then didn't turn up on the actual day until I chased and they realised they'd booked them for the wrong day.
    3. They got someone in last minute ( 2 hours late) who did not have the time to clean properly - fans not cleaned, floor needed to be cleaned again, skirting boards not cleaned......

    4. Cleaning was appalling - we had to return and clean ourselves for a further 2 hours and still did not get full bond back as we didn't have time to do a through job. ( our house wasn't even that dirty)

    It was been the most stressful experience.
  • So unprofessional and rude. Do not use these people.
    Can't believe how rude they were to me after i cancelled my booking 2 weeks in advance.
  • The most unprofessional service you will ever find!!

    Had carpet cleaning booked in for 9 am on moving day. By 9.30 hadn't come so I called to find out what was going on. They said they'd check where the "carpet cleaner" was. I waited 3 more hours and called 6 more times. Each time got the answering machine. Nobody showed up at all and I never got a call back. Waiting and stressing in an empty unit is not how I wanted to spend my last day.

    Luckily I called another carpet cleaner who was able to come around. Really saved the day.

    If you book carpet cleaning with these people, you will regret it.
  • Cancelled booking without prior notice. When I called them, they were rude, unapologetic and unprofessional. Hung up on me too. I'm seriously considering suing them.
  • We should have known better - any company that offers vouchers usually is in death march and needs to generate business. $59 for four rooms - so when I say we have three bedrooms (all under the maximum size) a passageway and three small rugs, it's going to cost an additional $79. Carpets are wet and one is still dirty on the edges and the whole visit after arriving 2 hours later than promised, was complete in 40 minutes. If they are looking to increase their customer base, then quality service and integrity is the way to do this - not shoddy, unreliable and slapdash service.
  • Customer service was ok getting quote but once they turned up it went downhill. Got a phone call to say it was extra to clean walls (first time I'd ever heard of that as its part of an exit clean). We were leaving for interstate that day so paid them extra to do it and appalled by how they cleaned. For nearly $800 we had parents go back to house to re-clean so it could be tenanted back out. Tried calling them to say it was not up to standard got the response that they would check with their management as they cleaned everything and would get back to us. This never happened. Would never use this company ever again!
  • Asked for a quote and was rude when I didnt accept their "low" quote. Wow, so glad I avoided a potential disaster. Avoid.
    Had them out to clean our carpets and they left metres and metres of black marks all over our skirting boards- getting them to come back and fix it is like organizing a bloody circus! And they only take cash and when i asked for a receipt the guy said he didnt have a pen on him so he gave me a blank receipt and told me to put whatever amount i wanted on it!
  • Disgusting "Customer service" & worst bond clean of my furnished apartment. Floors where not cleaned around any furniture, behind blinds, nothing was touched. There was piles of water on the floor in the bathrooms and kitchen, also our dining chairs where covered in water from buckets that had been put on the chairs. The carpets where soaking wet and smelt off. The patio hadn't been touched either. And this is just to make note of a few problems! When i called too complain i got spoken to by an unprofessional, rude and degrading man. They went back to clean the next day (after a lot of arguing on his behalf) and it is the same as yesterday. Do not use this company unless you are prepared to do the job yourself after!!!!!
  • We booked a Bond clean with included carpet cleaning with Goodfellas because they were offering us a flat rate that we were happy with. Then we read some of the reviews on this site and became quite worried. In the end we decided to give them a try, and were NOT disappointed! Our cleaner's name was Kelly and she did an AWESOME job and we got our entire bond back without any questions. VERY HAPPY! The only thing was that Kelly was not sure whether the carpet cleaner was coming, but after a phone call, she clarified that he was coming. Very easy to work with :)
  • DO NOT USE THIS COMPANY showed up 2 hours late to clean carpets and when I called then to ask where they were i was spoken to very rudely, carpets were advertised as 2 hour dry time took 48 hours to dry then smelled of wet towels for weeks, they also did my bond clean which i had to go back and clean myself as real estate would not return bond. CUSTOMER BEWARE
  • Worst cleaning job ever! We were extremely disappointed with the service and lack of professionalism we received from Goodfellas Cleaning. We had to do a further 8 hours of cleaning after paying $500 for Goodfellas to clean. The cleaners turned up 3 hours late and simply did not do half the cleaning that was promised and advertised on their website. The cleaners were very rude, intimidating and unprofessional. We tried to make a complaint to the manager but he refused to accept that his cleaners didn't do the cleaning. He was very immature and rude. We are making a complaint with the ACCC and sending a letter from our solicitor. That's how bad our experience with Goodfellas was!
  • I booked this company 2 weeks ago after receiving a quote by email. By yesterday nobody had called to reconfirm so i called them (in the middle of moving and was spoken to very rudely - when i said "hi im just calling to confirm my end of lease clean for tomorrow" the guy replied with "confirmed" without asking my name ir address etc. that should have been the first indication. I moved out of my place yesterday and had booked this company to do an end of lease clean today at 10am. At 8.40 I woke to a voicemail telling me that the cleaner had car troubles and would be a bit late. When I called back they told me that the cleaner would get to me by 1 or 2 (4/5 HOURS late). When I questioned them if that would give the cleaner enough time to carry out the end of lease service, staff rudely scoffed at me saying its just a 1 bedroom apartment - I was quoted for and booked for a 2 bedroom apartment clean all by email. Then the issues started about how much it was going to cost - they claimed I'd been quoted for a 1 bedroom apartment as that's what the computer said. I had sent the same email for quotes to various companies so I knew this wasn't the case. Then started on about how GST wasn't included either so the price went up by a lot more that the original quote I had received. Unfortunately the quote was in my work email account which I would not have access to until tomorrow so I agreed to pay today and take it up with the office tomorrow when I had the email to refer to. Got off the phone stressed and annoyed and text them to confirm that they would definitely get the job done today as I hand the keys back to myself first thing in the morning to avoid taking time off work. No text back. THANK GOD I looked up true local and read these reviews first and booked someone else. I doubt they would have been here by 1 or 2 and judging by what others are saying I doubt it would face been a good job or at the price quoted. DO NOT WASTE YOUR TIME
  • Absolutely the worst cleaning job I've ever seen! On the day of the clean I received a voicemail saying the cleaners are stuck in traffic so if I need to go can I leave the keys there and the money on the kitchen bench? Yeah right!! An hour and half later the one person (who left the voicemail) arrives and asks for money up front. It took him 9 and a half hours to wash windows. Carpets and floors were not done, kitchen was not clean, laundry not clean, toilets and showers not clean etc. The owner makes lots of promises about how good the job will be but nothing gets done. Do not trust this company!
  • This company is SHOCKING!!!! DO NOT USE!!!!
    I had this company booked for an end of lease clean @ 2pm on a Saturday which was also my moving day. They didnt show up at 2pm so we waited in an empty apartment.
    They called at 4pm saying they were coming but didnt arrive until 530pm. Thank god we'd already given up waiting and left!!! I ignored there phone call.
    Their head office is extremely rude and outright useless!!!!
    However I do consider myself lucky that they didnt clean the apartment.
    I feel sorry for the people that werent so lucky.
    This company doesnt even deserve half a star.
    AVOID THEM!!!!