If I could give this business a negative rating I would.
I left an Italian Nino Cerruti suit jacket here to be cleaned on Friday. When I cam in on Monday to pick it up I was told it was still being worked on. I cam in again on Tuesday and was told the same story. When I cam in on the Friday i was told that the jacket had been given to another customer but they knew it had to be one of two customers as their orders were stacked on the rack either side of mine. I came in again the following Monday to be told that I needed to give them two weeks as that was the cycle that these other customers used for the dry cleaning deliveries.
Despite being very skeptical about this, I called on Friday and was told that it needed to be two weeks from the Monday. I then waited until the Saturday, now 3 weeks and one day. I went in and was told that my jacket had been lost and I would be compensated. I said I could not find an exact replacement as this suit isn't made any more, but to buy something equivalent would be in the range of $400-450. Since I didn't trust them to pay I gave them two options. Put it in writing that they would pay for a replacement up to a maximum of $450, or just pay me $300 cash.
This where things got really ugly. I was told that I would accept $170, which was utter fiction and irrelevant since I was the customer. I was finally told 200, take it or leave it. Sue us if you want we don't care we won't pay you one more cent unless you can show us the original receipt - for a suit bought more than 8 years ago.
Yes, they actually told me that I should be keeping the receipts of every piece of clothing I ever buy for over $300 just in case a dry cleaner loses it at some arbitrary time in the future.
BOTTOM LINE: Utterly disgraceful customer service. By far the worst experience I have ever had dealing with any business, bar none.