Guitar Factory Gladesville

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280 Victoria Rd
GLADESVILLE, NSW, 2111
local (02) 9817 2... local (02) 9817 2173

fax (02) 9879 6... fax (02) 9879 6866
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Sydney's iconic specialist fretted instrument store. Electric, acoustic steel and classical guitars entry level to premium including handmade Australian. Banjos, mandolins, mandolas, lap slides, dulcimers, ukeleles, etc. Huge range of amps including boutique valve models. Comprehensive range of accessories and spares. In house repairs. Knowledgeable advice in a relaxed environment. Easy, stress free parking.

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Recent Oldest Positive Negative

Gwak4299 Newbie 1 review
Terribly Disappointed. It is a shame I have to write this as I was led to the store based on the good reviews written here and from anecdotal information. I took my limited edition Epiphone Appetite for Destruction Les Paul to be setup. The setup was good. However, the case for the guitar was DAMAGED in the process. When I raised the issue with them, expecting some respect and consideration, I was treated like and idiot, it was extremely rude. I was offered no sincere apology and certainly no form of compensation, and they were content to 'apologise without admitting liability'. It is probably the worst customer service I have encountered in a long time, and that is saying something. Some simple gesture probably would have sufficed. I will never be going back there again. If you expect your instrument to be returned to you in as good, if not better, condition than what you left it there in, then I recommend FIND SOMEWHERE ELSE! To top it off, I was told outright, that it was a 'shame' I would not be returing to their store which has had such a good reputation since 1972. Disgraceful!
8 months ago
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jemjessie 402 reviews
This is possibly one of the best guitar stores I have ever been to... whoops. The person before has already said this, but I will say it again: This is possibly one of the best guitar stores I have ever been to.
3 years ago
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rowdymc Newbie 1 review
One of the best guitar shops i have been into in the world!!! Great range of instruments, great prices, and excellent service.
3 years ago
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