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I have been getting my hair done at this salon since it was in Clayton and I have never had any problems with the service. As a busy mum of two, the owner is very accommodating with appointment times and if I have to cancel at the last moment she is always understanding. I had been getting my hair done in salons in St Kilda and Kooyong prior to this salon and Iread more
Please don't go to this place.I went in for a hair cut and they did a such a bad job I had to complain.The management was careless. Please avoid this place if you can.
Hi there my names Nadia the hairdresser, and owner of Hair to stay, as I have had a successful business for 5 years, we don't let clients leave the salon unhappy and out policy is if u are unhappy we are more then happy to fix any of our mistakes for a free charge. So I'mread more
I have been going for about a year for waxing and hair cuts and have not experienced any of the negative stuff on here. I am very happy and have recommended it to my friends. I have not used any coupons mentioned by other posts so I cannot comment on that. I will continue to go as the service is fine and the price is great.
I purchased a voucher from Scoupon for foils, cut and blowdry. I have never experienced such rudeness on the telephone from someone in customer service. It was very clear they treat the "scoupon" customers very differently. I was told there was plenty of availability however when mentioning I wanted to use my scoupon all of a sudden they were booked out for 3read more
I have never been to a hair salon where i have been treated so poorly as i have at Hair To Stay. The hairdresser was running very late, which i understand happens but the hairdresser was also very rude in tone with the way I was spoke at after asking what was going on with my appointment. While i was finally getting my color done i was made to feelread more
I've purchased vouchers and never had a problem using them. Also had hair and nails done here. I get my kids hair cuts here as well because you can't go wrong with paying $8 for a childrens cut. I like the place. I enjoy the coffee they make too. :-) Also nice and easy to get parking (which is always a bonus).
I've been a loyal customer of Hair to Stay for the past four years... After reading the below reviews I have to put my own review in as I find them a little unfair. I can totally empathise with people being annoyed at their vouchers not being honoured (as I too would be) however, the beautician who ran her own business within this hairdressing salon no longerread more
Hi there, i dont think its being unfair darl, i think we are entitled to say what we feel as we have been dealt with very poor customer service on the hairdressing side, in fact i could even say the staff whom i had spoken to numerous times was very rude. Im very disappointedread more
We must have been to completely different salons because from what i remember it was the managent that was rude and had a bad attitude. I never got to meet the beautician your talking about but your mistaking about the service in this place. My experience was uncomfortableread more
My experience here was terrible and was regarding hairdressing not beauty. I am also sure I spoke with the management who was very rude.
I purchased a scoopon voucher for this hair salon and after 3 attempts I was finally able to secure an appointment. On the day I was running 10 minutes late so called to let them know and was rudely told that I should not bother turning up. I decided to go in, politely and attempt to organise a new appointment time to which I was told they could not fit me inread more
same thing.. i brought a voucher from jigocity.. i called and tried to book in, but the staff who did the vouchers was never there. I called at least 8 times before i got an appointment (which was today) I took a day off as annual leave and when i got down there after myread more
I also booked using the Living Social voucher and was called back a week later to say they could not fit me in until after the voucher expired. When I said 'that's fine, i'll just get a refund', I was told that they would book me a week after the expiry given that I had alreadyread more
I too would be really annoyed with what has happened. However, that beautician has been asked to take her business and leave the salon due to her non commitment to honour her vouchers. Glad she has gone.
I only ever dealt with the owner of Hair To Stay and had nothing to do with the beautician therefore my initial review remains a reflection of this lack of service.
I must have been lucky as I also used a voucher and never had a problem but this was a few months back. Sorry to hear of your ordeal.
This does not surprise me at all. I am still very upset with how rude the hairdresser was and how badly i was treated. I agree, don't bother.
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