Hair To Stay

 Newbie   1 review

I've purchased vouchers and never had a problem using them. Also had hair and nails done here. I get my kids hair cuts here as well because you can't go wrong with paying $8 for a childrens cut. I like the place. I enjoy the coffee they make too. :-) Also nice and easy to get parking (which is always a bonus).

Ozark Burn   7 reviews

I've been a loyal customer of Hair to Stay for the past four years... After reading the below reviews I have to put my own review in as I find them a little unfair. I can totally empathise with people being annoyed at their vouchers not being honoured (as I too would be) however, the beautician who ran her own business within this hairdressing salon no longer works there due to her terrible customer service with not honouring her vouchers. The owner and other nail technician though are extremely good at what they do so please don't be dis hearted by this business. Sometimes you find a bad egg amongst a good batch and now this bad egg has left you should only encounter good service. I use to spend heaps of money paying to get my hair done (prior to being a mum) now that my priorities have changed it was refreshing to find a place where I could get a great foil colour, cut and blow wave at a price that was extremely reasonable and affordable. I have referred family and friends all to this place and have had no problems in doing so. Please give this place a chance as the owner has worked so hard to build her business and feels disappointed that one person has gone and put her companies name in the firing line.

mareev  Newbie   1 review

I purchased a scoopon voucher for this hair salon and after 3 attempts I was finally able to secure an appointment. On the day I was running 10 minutes late so called to let them know and was rudely told that I should not bother turning up. I decided to go in, politely and attempt to organise a new appointment time to which I was told they could not fit me in until after the voucher expired, unless I was prepared to pay. Very poor customer service, don't bother!

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  boris1983 Newbie 

  I also purchased a scoopon and my appointments were cancelled FOUR TIMES each time a different excuse. absolutely disgraceful service! Regardless of it being scoopon we are still paying customers. Interesting to see im not the only one to have been dealt this disgraceful way to run a business. If the management didnt want scoopon customers then dont bother running it through scoopon.

  1 month ago

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  dk24 Newbie 

  same thing.. i brought a voucher from jigocity.. i called and tried to book in, but the staff who did the vouchers was never there. I called at least 8 times before i got an appointment (which was today) I took a day off as annual leave and when i got down there after my hour drive, they told me that the waxing staff no longer works for them and she was supposed to call and cancel, but she never did. They told me i had to sort it out with jigocity and get my money back. Not even an apology or anything. Such bad BAD customer service.

  1 month ago

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  KLM2012 Newbie 

  I also booked using the Living Social voucher and was called back a week later to say they could not fit me in until after the voucher expired. When I said 'that's fine, i'll just get a refund', I was told that they would book me a week after the expiry given that I had already given them my redemption code when I had initially booked. Having being assured that this was all "ok", I agreed. Then got a call back last week and was told the beautician had left the salon and therefore they could no longer fulfil my appointment! Needless to say Living Social did not provide a refund as it was past the expiry date. This business did not provide the service promised and Living Social did nothing to assist either! In addition, the level of customer service provided throughout from the salon was woeful! Hair to Stay??!! I doubt they could "stay" in business much longer with appalling service like that!!!

  3 weeks ago

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  Ozark Burn  

  I too would be really annoyed with what has happened. However, that beautician has been asked to take her business and leave the salon due to her non commitment to honour her vouchers. Glad she has gone.

  1 week ago

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  mareev Newbie 

  I only ever dealt with the owner of Hair To Stay and had nothing to do with the beautician therefore my initial review remains a reflection of this lack of service.

  1 week ago

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• Newbie 

  I must have been lucky as I also used a voucher and never had a problem but this was a few months back. Sorry to hear of your ordeal.

  1 week ago

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