Worst experience i've had in a long time. Went in to purchase a dslr camera, was approached by staff quickly, which was good, however after telling them what i was after the staff insisted i should go with a sony. After being advised by several professional published photographers on what brands to purchase i informed them i wasn't after sony product and that was pretty much the end of any customer service. After insisting on the sony product again, and my refusal, the staff walked off stating they'd" leave me to look then". Another staff member approached and went through the exact same scenario but this one begrudgingly, and with attitude went to get the boxes so i could peruse them rather than the staff tell me anything.
Decided if i was spending $2000+ i really didn't want it to come with attitude and went over to someone else where i was helped by a very professional young man, who offered lots of advice and obviously wasn't only versed on one product which the staff gets some form of bonus from.
I will never shop at any Harvey Norman again, EVER!
Great range of products, laid out over a massive area. Staff are knowledgable but not always helpful and friendly, particularly in the bedding department. The staff in the bathroom and kitchen section are fantastic and very helpful. Can pick up some great bargain at sale time, and always good quality.