We purchased a $5000 leather lounge suite to be delivered the day we moved into our new home. The lounge was damaged on delivery & had to be sent away to be repaired. The lounge returned looking worse than it did before it went to be repaired. It's now 9 mth later & we are awaiting delivery of a new lounge suite. Their customer service level is very poor we have to call them to find out what is going. The only reason the lounge is finally going to be replaced is because I had mentioned I had called consumer affairs to get my rights. We have not been contacted to tell us when the new lounge will be delivered but know it is supposed to be here.