We are having a new kitchen installed, not by Harvey Norman, they don't do that work. So my wife and I went looking for a new oven, cook top and range hood. A dishwasher and fridge will purchased after the kitchen is finished. I am a habitual haggler. We went to 3 different stores Harvey Norman was the first then 2 others then back to to Ruby at Harvey Norman. She is pleasant, easy to talk to and gives the impression she wants to be there and help. Originally we were going to purchase a pyrolytic oven and induction cook top. We paid a deposit. I explained that I would need to check the power supply at home as pyro ovens and induction cook tops draw a very large current. I am a sparkie. Both items would have added 63amps. So not being prepared to upgrade my power supply to 3 phase we decided to go with a normal elec oven and gas hob. When we went back after changing our minds it was not a problem. Ruby showed us some other oven that had a self clean facility. Told us what she thought were the best ones and we settled on Ariston appliances. Although not the cheapest or the most expensive, They are in the top 30% in terms of cost, when comparing others with the same features, that is apples for apples. But they are Italian made and have the best w/tee at 5 years on ALL cooking appliances. After reading reviews on the exact same models we were convinced, every review 12 or 15 of them were good. 4 stars being the lowest. Not a single bad one. I haggled hard, Ruby is a great negotiator and we BOTH ended up happy. She rang the day before the appliances were ready for me to pick up, I have a Ute. I went down the next day paid the balance picked up the appliances, which took a whole 10-12 Min's. And we were done. We have good appliances at a fair price, and Harvey Norman got a $2000.00+ purchase from us. All thanks to Ruby at Harvey Norman Frankston. We will MOST DEFINITELY go back to see Ruby to buy our fridge and dishwasher so all our appliance are stainless steel. We will sell our white fridge and GERMAN made Bosch dishwasher, both just 2 1/2 years old. Both my wife and I were VERY impressed with Ruby's honesty, integrity and GENUINE willingness to help. She is not a person who will do or say anything just to get the sale. She is not that type of person. For the record we had never met Ruby before, indeed we had not purchased anything from Harvey Norman before. We used to buy our electrical items from the good guy's.
Harvey Norman Frankston! Fail! I wanted to buy a Toshiba laptop that was on sale at dick smiths for $1200 on 12 months interest free. I called Harvey Norman Frankston who was selling the same laptop for over $1500 (?) and was told they would match it if i could provide proof which i did. Upon driving all the way down there from mornington was told they could not possibly do it for that price! Do not go to this store if you can possibly help it. There price match guarantee is worthless! PS thank you dick who i finally bought this laptop from for 1300 with 2yr extended warranty. Harvey this is the reason sales are down this year.