My experience was somewhat different to everyone else. After reading the recent (unhappy) reviews I was almost reluctant in entering the store at all. My husband and I was in search of a new fridge. We had already been to Bing Lee but wanted to compare prices. Upon entering Harvey Norman's Blacktown we headed straight to the refrigeration section and was surprised to be immediately greeted by one of the staff members. He was cheerful and helpful and asked what our budget was. Within minutes we had decided on a product. We asked for free delivery and he willingly obliged without hesitation... And best yet - he threw in another product at a massive discounted rate. He took us to the counter where a friendly cashier finalised our transaction. My husband and I was very pleased with Harvey Norman's Blacktown customer service and will definitely come back. We hear about all the negative reviews but forget to write up the positive ones.