I've just purchased a brand new Simpson washing machine and it dosen't work, I also paid the extra for a five year warranty. So far I've been given four different phone numbers to contact and been told I'll have to pay for anything I've broken on the machine! This is totally un acceptable. I've just moved house and as it is had no washing machine for three days awaiting delivery. Now I'm told an electrician will be sent out next week some time. The staff who answered the phone at the Bundall store was extremely rude.