Well, Harvey Norman at Joondalup - today YOU FAILED ..
10 days ago I bought two Nespresso machines based on your adverts in the West Australian, Your advert didn't say red only but I guess you will get round that by saying the picture "implied" only red because that was what was featured - so, ok, I bought your red one at your special price and I bought your white one at the not so special price. I then find out you have no stocks of either, but to get the special price I have to buy there & then and pick them up when new stocks arrived.... ok I accepted that. Today at 10.10am I get a message to say my machines are ready to be picked up - great, so I can have that special best in the world nespresso coffee for Mothers Day & give my daughter the red one (even though I wanted the blue one for her & the white for me) for Mothers Day. Well, my daughter will get her machine, but I won't because someone in your organisation sold mine between 10.10 and 4.30 this afternoon. Full marks to the management who offered to deliver the machine to me when it turns up...but no coffee for me on Mothers day. I hope you reccompence management for delivering my machine, but as a management you really need to sort your staff & stock out. As I said - the management at Harvey Norman Joondalup FAILED TODAY.