On Sunday, 3rd March, my husband and I went to purchase a Delonghi Dulco Gusto Circolo coffee machine at Harvey Norman Joondalup. We are frequent customers of this store and have spent a considerable amount of $$$$$ ther The Delonghi staff spoke to me like I was 2 years old. Worst of all, doesn't know their products. When I stated that I had been watching the price of this particular coffee machine for about 6 months on the internet rudely said in a loud voice "that's not possible, this machine has only been out 3 months". I looked into this and have found out that this machine was actually launched in Sept 2012 in Australia.
I would just like to thank Jane (Appliance Manager) for making me feel better and giving me some free coffee pods and also Marcus for contacting me and understanding my complaint and for just saying the right things and having a compassionate ear.
Yosi helped us pick out a bunch of appliances for our new house, great guy, gave us some real good prices and wasn't too pushy on the extended warranty thing. He even extended the warranty for the TV at no charge!