I can't fault their service yet, we've bought from the O'Connor store a number of times over the past few months to furnish our new house and they have been great. They even arranged a special courier to deliver our dining table the day we wanted it since I'd missed the normal delivery arrangements from the day before. This week they also chased up an ensemble that hadn't arrived within the time frame they gave us and said I could have it the very next day. Fantastic service as far as I'm concerned.