After a bit of bad luck with my car, I dropped my car in to Hassarati twice in the space of 6 weeks. Glad i chose Hassarati after being highly recommended by my insurance company. Both owner and work shop manager were professional, honest, polite and most importantly very reliable on both occasions i used them. The quote and time frame to complete the car was spot on and most importantly my car was returned in excellent condition. I would highly recommend Hassarati.
I have recently had my car repaired by Hassarati Smash Repairs and they were very professional, Joe and Sam helped me by providing me with a free courtesy car until the repairs had been completed on my vehicle. I found this to be very convenient as I did not have to stop my everyday routine which involves travelling to work and back. They had the car repaired very promptly and it was returned to me in immaculate condition. It looked brand new!! Hassarati Smash Repairs is an excellent business with great workmanship and top customer service!
This has to be the most unprofessional panel beater i've ever had to deal with. After waiting over 2 weeks to have them repair my car through insurance (they handled the whole repair process), basically ALL of the panels on the front end of the car were misaligned, paint work was terrible (orange peel, contamination, swirls) and the quality of fitment was poor to say the least (panels rattled, an assortment of different trim clips used to hold panels in place).
I had also discovered from the invoice that they had issued to the insurance company that they claimed to have replaced a bumper trim piece which initially had cracked paint due to the accident, with a new part. In actual fact, the only thing that they had done was paint over the cracks - which were then visible through the new paint work.
Had the car brought back to them to give them an opportunity to make things right. I called after a week and was told that parts had just been received and I would need to wait another 3-4 days for fitment - this happened a total of 3 times and they ended up holding the car for an additional 3.5 weeks for repair. The final result? Appauling. Panels still do not line up, and NRMA have for some reason accepted the repair as the panel beater simply "can't do any better in regards to fitment".
After over 5 weeks of the car being in their posession and still not managing to repair the car properly I am fed up.
If for whatever reason you're looking for a dodgy repairer that has no pride in their work and work on the concept of taking short cuts and rushing the job to get it done then you're in luck! Hassarati Smash Repairs is for you.
However, if you value your car, even in the slightest and looking for a quality repairer that has the experience and ability to restore your vehicle to its original condition, run far, far away from this "panel beater".
Never in my life have I come across a more professional and friendly team as the one at Hassarati Smash Repairs. They are honest, reliable and deliver quality workmanship. If you are that dissatisfied why dont you leave your rego details and one of their staff will speak to you about your complaint...