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I transferred to HCF in November 2011 from another health fund. Boy, was that a mistake. The amount of red tape I have had to go through has been unbelievable. And some of the call centre staff are unbelievably rude and impatient. Case in point: I had surgery last month for the first time ever, so I didn't know how Medicare rebates, gaps, etc work, and I didn't know which services would be covered. When I asked a HCF representative to explain this to me, she gaveread more
This place is very quick for hassle-free service - as long as you go outside the lunch break hours. All the staff are very knowledgable and understand the products they are selling and servicing which makes it so much easier. I stay with this company for the service here more so than the prices