I cant stress how disappointed I was to receive my final account with the additional charges for the cleaning and Admin Fee $192.50 equal to 146.00
I was stopped by the police on my approach to Mt Hotham due to the out of control bushfire, and directed back to Bright, 20k from bright I run into a lot of airborne ash and thick smoke, again I was stopped by the police and directed to a roadside lay-by to allow for emergence vehicles to pass through the thick smoke and ash on route up Mt Hotham, I then made my way with a number of others back to Bright, and remained there for 2 nights, there was still a lot of airborne ash, and strong odour from the near by fire, I had run out of time to travel via Mt Hotham and departed Bright for the Airport, on filling the car with fuel I perches a deodoriser as the odour of the fire was still evident in the car, I did apologise to you man at the airport and pointed out I had a close call with a bushfire, he told me I might get a charge for smoking in the car, I did express to him that I am a non smoker, and joked with him that if I had lost the car to the bushfire I would end up with no charge as I had paid for maximum cover.
I have used Hertz rentals on all my trips to Melbourne 1998, 2000, 2005, 2012, 2013,
I feel a bit let down this time not only did the fire spoil my trip back to Melbourne but to get hit with the extra charges for something I could do little about, if I could have got back to Frankston a day earlier I would have got the car cleaned out myself.
I will be returning back to Melbourne Jan 2014 to late Feb next year, I would hope to continue to use my status as a Hertz No 1 Gold Club member, this would depend on weather I am treated fairly
Yours With Respect
Peter D Webb