Horrendous & upsetting. Please people be aware. If I could put minus stars I would. That half a star gives no justice at all.
I filed a police report due to the damage that was done for an end of lease clean in Sydney. However this police report will go no further than been documented so i have taken to the web to try help\warn people about this company and the service so they dont go through what I have had to.
To start I was requested to use the afternoon shift staff as they were the most professional and most experienced staff so I promptly agreed. We agreed a price and when the cleaners got there i got a phone call to tell me they wanted over a hundred dollars more or they were not doing the job which was leaving me in a very precarious situation due to the fact my inspection was the next day and I had no time of finding anyone else on such short notice. I refused to pay the extra money and they agreed to do the job with no extra cost or reduction in service.
The aftermath of what was left in and around the property is only horrendous and upsetting.
There were puddles and foot prints on the wooden floors.
They had swept the dirt from inside to the outside of the house and left it there they even left lighting cigarette butts on the wall outside which stained the wall yellow.
The area's that needed a little bit more attention (bit of a scrub) were left untouched. I had to sweep, mop and polish basically clean the place after these so called cleaners.
As for the damage to my property, well the range top fan was broken so bad that it no longer sits on its tracks and flops down when you pull it out; the fan filter which is metal mesh was actually ripped and folded back.
One of our laminated cupboards in the main bedroom had been ripped from the top to the bottom. In fairness to the cleaners I dont think they sliced it but it looks like it got caught in part of the machinery which ripped it. Total negligence.
The carpet after the steam clean came out 2-3 different colours.
The taps had been scraped so bad they took the stainless steel colouring off.
I have pictures and videos and if i could upload to this site so you could all see I would. I highly recommend you stay clear of this business.