The guys did not say goodbye when they left the job and I was unaware they had finished for the day. I called and spoke with Lili and informed her that the job remained unfinished as the glazed windows have not been cleaned on both sides as agreed with Brano when he gave me the initial quote - he disputes this but both sides were dirty regardless. The floor was not cleaned to my standard and some areas needed more attention. They also did not take one of the items for the tip instead leaving it but not giving a reason why.
They arrived between 11.30 and 12.00. After Brano cleared the rubbish - one man cleaned the area. Brano approx 1 hour, the other guy was here approx 2 hours. Not the four hours quoted?
I called the office to find out why they had not come back to complete the job 3 times and NOONE returned my call. This is simply rude and unprofessional.
We were happy to pay the additional tip fees once the job they came to do was completed satisfactorily. However, they chose to charge the card and not contact us again. What kind of service is this!!
Will not be doing business with them again.