I was looking at buying a used vehicle from Melbourne. I needed a pre-purges inspection and tried a few places. Most of them were already fully booked. Eventually found HomeTune was available and I quickly got them in for the booking for a pre-purchase inspection for $260+. Firstly the guy did not explain that their inspection was only 74 points and did not include compression testing or engine scan. I received a call the next day from other mechanics who are the same company and later quoted me $160+ for compression testing and $60+ for engine scan. Reluctantly (as I thought compression is normally included) I went also for the Engine Scan at least, so the total came as $320+.
The guy who turned up, spent 30-40 minutes to look at the car. They then gave me a call started going over their findings. They sounded really muddled and unhappy. When I asked them to send me the report and I will go over it, they said "Really! Well, do you need it, I just went over it with you! I will see when I can fax it through if I get some time!". It was a $300+ dollar report. The report arrived 3 days late! The report was very unprofessional. Hand written/Scribbled which could not be understood! Scanned in an angle. Scanning quality was terrible. Report was only one page compared to others which is thorough and comprehensive. There were no photos of the problems.
One of the major problems they highlighted was there was chip in the windscreen and it wont pass RWC. I called the guy back up to check where and how big was the chip as they never reported the size of the chip and the side it was on. Their first comment was "i just told you" and then commenced with the details. The seller had RACV come in to quickly get it fixed and RACV found it was only a sand particle!
After I picked the car up, I saw some paint scratches which was also not on the report.Lucky for me the car was really in good shape and the dealer was good, or else I believe I could have ended up with a lemon.
This is what I thought of them:
Pros: Very mobile, can go almost any place in urban Melbourne. Able to get the work done at last minute booking.
Cons: Not thorough, not very customer focused, reporting back system is very unprofessional, no photos, only one page scribbled report which was hard to read, not value for money.