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Reviews of Hunter Express

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  • ajchobson Newbie   2 reviews
    Nightmare experience and my large box was severely beaten and mistreated. Driver refused to deliver to my door and was going to leave it by side of the road. I had to help him carry a very heavy box to at least our carport. It was then too heavy for me and my husband to lift ourselves and I ended up having to call in removalists to help us get the box into our actual house. Despite complaint to Hunter I haven't received a apology. If I find out a shop I want to purchase from is using Hunter Express I will not shop from them. Worst delivery experience ever.

    3 months ago - 02/12/2014

  • DerrynJ Newbie   1 review
    As with most people here, I was very concerned about my package being delivered in one piece.
    Contrary to everyone's reviews, my 60KG Bed arrived today (Syd -> Mel) without a hitch (it was shipped Friday, arrived Tuesday @11am). The only thing that bothered me is they called my mobile at 8am while I was getting ready for work, and they didn't leave a message.
    Also, the packaging was in pretty poor state as well, but all seems to look okay inside. It may have been like that before they got hold of it - I'll give them the benefit of the doubt on this one. In any case the driver was careful not to drop it too hard on the trolley.
    The driver wasn't a thug, nor was he rude or inconsiderate. He didn't leave a card and run, and he was very polite - he was walking towards the door when I got there!
    I'm posting this so that people know that it's not all bad - certainly no worse than Couriers Please or TNT.

    6 months ago - 23/09/2014

  • jamie_mc   4 reviews
    Don't EVER go through this company! They told me 3 times they would call an hour before and then found a missed delivery card in my mailbox, called them again to find out they had no notes in the system, was then told they will put it in the system again, I asked to speak to the management and was told that company policy was NOT to call customers to let them know, Even though I was told by 3 different people in their customer service that it was no problem. This company is a joke. I will never recommend this company!

    7 months ago - 15/08/2014

  • Ipswich88   15 reviews
    Despite their bad reviews they delivered my large item without any issues just like any other courier company however I'd be hesitant to use them again after reading so many bad stories on multiple websites.
  • Steven Ki0 Newbie   1 review
    Thanks for:
    *Late delievery for almost a week
    *special thanks to the driver who threw almost 40kg worth of stuffs infront of our unit and claimed thats its too heavy to help carry upstairs and led my 37weeks pregnant wife to cary on her own
    *force customers to follow their company policy which I never agreed to or informed with
    *asked for apology and again and again and again till I got sick.

    And for my worst day.

    P.s to business management

    I bought a set of baby bed and a drawer then the store outsourced delievery to this conpany.
    Everything went wrong since we made a payment for this unprofessional people and we dont hope to shop in that store anymore.

    Delivery is also a very important component of your business, choose other company and dont waste your hard work.

  • carsrus Newbie   1 review
    Worst people ever dealt with, always damaged my goods, over charged me all the time, take 3 weeks to refund my money, worst customer service. do yourself a favor don't use them as almost 100% you will regret it every time. they don't give a c**p about their customers. even if you gave them a block of steel they will find a way to damaged it somehow. most terrible people to deal with, never again.

    11 months ago - 04/04/2014

  • BrillianceOnline Newbie   1 review
    I have to speak for Hunter Express, without them my business is not going anywhere,
    I regularly send bulky item, 2m long, 20cm diameter to all over Australia, never had any loss, their door-to-depot choice made my postage charge so competitive.their delivery fee within Melbourne is lowest! Highly recommend!

    11 months ago - 02/04/2014

  • Sarah Gal0 Newbie   1 review
    WORST TRANSPORT COMPANY EVER do not use them the customer service is absolutely appalling my parcel was sent to the opposite side of the country and then I was told if I wanted it in under 10 days I had to pay them more money the management refused to deal with the issue the office staff are extremely rude and do not care about the fact they have made a mistake I got hung up on 3 times one of which I was put on hold then hung up on at 5:02 so I couldn't call back! Still don't know when I am going to receive my parcel where in western australia it is or if they are even going to send it to me. I've been working with transport companies for years and this one is by far the absolute worst I have ever had the experience of dealing with user beware you won't have a good experience and if they stuff up too bad they won't fix it.
  • nate86 Newbie   1 review
    What an unreliable company and customer service is RUDE. I would never recommend people use them
  • Customer23   5 reviews
    Worst Courier company I ever dealt with. The tracking were not accurate. The operators were rude and not helpful. I have deliveries from Hunter Express twice and worse service ever. The drivers were polite but they were contracted. I will not give them any business at all!

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