As with most people here, I was very concerned about my package being delivered in one piece.
Contrary to everyone's reviews, my 60KG Bed arrived today (Syd -> Mel) without a hitch (it was shipped Friday, arrived Tuesday @11am). The only thing that bothered me is they called my mobile at 8am while I was getting ready for work, and they didn't leave a message.
Also, the packaging was in pretty poor state as well, but all seems to look okay inside. It may have been like that before they got hold of it - I'll give them the benefit of the doubt on this one. In any case the driver was careful not to drop it too hard on the trolley.
The driver wasn't a thug, nor was he rude or inconsiderate. He didn't leave a card and run, and he was very polite - he was walking towards the door when I got there!
I'm posting this so that people know that it's not all bad - certainly no worse than Couriers Please or TNT.