Kafe171173   24 reviews

High level of service, thorough knowledge, friendliness, and a happy atmosphere.
Couple of times I was serviced by the Asian guy Yan, I think, he is incredible, he knows everything :) Another time it was a Russian guy - very patient, knows what exactly what I want, just a top level of service. All in all, welcoming atmosphere, reliability, and honesty, every time, regardless of how much of it I wasted making up my mind :))

mr_miyagi  Newbie   1 review

I made an inquiry about a used Calais VE V.
A staff from Hunter Holden that went by calling me the next day. We organised a time for when I could inspect the car.
I got a call from the staff an hour or so before the scheduled inspection just to confirm the appointment we had made.
I was taking public transport from Epping to get to the dealer which involved catching a bus. The bus made me late because there was some drama with the bus driver.
I got to the dealer 10 minutes late. Turns out the staff went out with another customer and the car I was interested had been in an accident earlier in the day and was at the panel beaters.
Staff failed to be there, failed to let me know about the car not being there to inspect (when staff called to confirm and after).
I wasted my time and am sincerely disappointed with how this Car dealership operates from my experience.
No one there even offered to drive me to the train station.
I will never be buying a car from "Adam" or Hunter Holden after today.

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  mr_miyagi Newbie 

  Zaf from Hunter Holden called me the next day explaining that he was upset by my comments and wanted to make it up to me. So this week he organised for one of his salesmen to come and pick me up in the Calais. I took it for a good test drive and thoroughly looked over the car but I decided not to purchase it. They then had a staff member drop me off at the train station. I was relatively pleased with my experience on this day. I feel they have proved that was just an off day and they are actually really good when it comes to customer service.

  8 months ago - 17/10/2012

  REPORT
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  Zaf_K Newbie 

  Dear Mr_miyagi,
  
  First of all I would like to take this opportunity to thank you for giving me and my team your time again and your kind comments.
  
  Although our vehicle wasn't to your satisfaction, I would like to take this opportunity and say thank you for the opportunity for your business. If there is anything you might like to get an opinion on or help do not hesitate to contact me any time.
  
  In the mean time, if there is a vehicle coming into our stock that suits your budget, myself or one of my team members will be in touch with you.
  
  Regards
  
  Zaf

  7 months ago - 23/10/2012

  REPORT

bshipton  Newbie   1 review

Based on my experience with Hunter Holden, I would not recommend them to anyone. I purchased a new vehicle from them in 2009 and upon taking delivery of the vehicle, found that the dealer had "neglected" to tell me that the sports suspension and limited slip differential I had ordered was not on the car. The cost had been adjusted accordingly on the invoice, but not one word was said to me, either to ask or to apologise for the change. I also had a similar experience with their finance department. I have bought Holdens for many years but my experience with this dealership has put me off for life. Definitely not recommended.

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  Zaf_K Newbie 

  Hi,
  My name is Zafer Kara; I am the new General Manager here at Hunter Holden. I was very disappointed to hear your feedback and previous experience with our dealership.
  I am just wondering why is it that you waited for 3 years to put this on True Local. I was thinking did one of our staff members recently give you another unpleasant service to trigger your previous experience again? Please let me know, I'll be very happy for you to call me personally on 88787878 any time. I would like no more than rectifying our weaknesses and improve them so we can have happy and satisfy customers.
  Regards

  11/05/2012

  REPORT

Eliza123  Newbie   1 review

I was interested in buying a 7 seater vehicle as we have a young family with 2 toddlers and need a car so the 4 of us can travel with friends and family. We read the car reviews on the new series 2 Captiva 7 and after a positive test drive combined with very attractive pricing knew this was the right car for us.
We went home and discovered on Hunter Holden's website that we could buy the car online without having to go back to the dealership. The site was easy to navigate and we were particularly impressed at the clear presentation of the optional extras.... DVD player for the kids will keep them happy.
All I am waiting for now is the phone call to tell me when I can pick up my 1st brand new car... Excited.

Damir J  Newbie   1 review

I did not really have a chance to deal with Hunter at this stage, but I sent lengthy e mail to their service department with clear intentions of taking my business to them and getting my new car serviced at their Ryde dealership. I received no response and it's been a month since my query. I guess first impressions are important, so I'm unsure what to think about them at this stage. I'd certainly like to service my car there if they are reasonable but i guess if reading customer e mails isn't a priority then I might take my business elsewhere.

Joanne Lee Phin  Local Star   301 reviews

I dread getting my car serviced because I hate waiting around and then getting that big expensive and incomprehensible bill at the end, only to have someone look at me like I am an idiot when I ask questions.

I went to Hunter Holden at Ryde with that same expectation but was blown away by the service I received. When I pulled up in my car, I was greeted by three smiling faces. They were very friendly, though it did cross my mind that a welcome party of three was going to be costly. One of them (Andrew) took down my details and briefly explained the process to me.

I was then offered a ride home on the Hunter Holden bus, and after a short wait in the lounge area, a bus driver came to collect us. He was also extremely friendly and upbeat, which made the ride home quite enjoyable.

During the day, I received a phonecall from the Andrew explaining to me the parts that needed to be replaced and how much it would cost. He later called me to let me know that my car was ready to be picked up, which was followed by another call from the bus driver arranging for a good time to come pick me up.

When I picked up the car and paid the bill, it was explained to me in great detail (whether I completely understood it is a different question). I'd gotten new brake pads and was also advised to take it a bit easy on the brakes until they wore in.

Two days later, I received a follow-up call from Andrew asking how the car was driving, if I was happy with everything, and if the brakes were giving me any grief.

Some days later, a customer service representative called me up to ask me some questions about the service I received at Hunter Holden. Needless to say, I was extremely impressed with the level of service and care provided. I can't comment too much about the price/value because I wouldn't have a clue, but I would not hesitate to recommend them for their excellent service.

HSV7   2 reviews

Have been dealing with hunter holden at ryde for 23 years and it is a family orientated dealership with great peoply and long term staff that actually do what they promise, very unusual for a dealership. I do recommend them extremely highly especially the GM Corry you just cant bypass her genuine attitude and over 20 years of service in the dealership. Great people to deal with.

Stuart_S   2 reviews

Wanted to purchase a new car my first actually. went inside told them what i wanted. but need more information told them was buying within 2 months. I WAS TOLD. come back when your ready and made your mind up!! and no information given what i wanted. Thank you for your help I wont be back.

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  Adam K Newbie 

  Hi Daniel
  
  My name is Adam Kaplan, I own Hunter Holden. I'm very upset to hear your feedback. I would like more information on when you visited our dealership and who you spoke to so I can take corrective action. I can assure you that what you describe is not what we expect from our sales staff.
  
  I'd be very grateful if you could take 5 minutes to give me a call, you can contact me on 8878 7878. Many thanks.
  
  Adam Kaplan

  08/04/2010

  REPORT
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  Stuart_S  

  Hi just to let you all know that I did speak to Adam. Very nice gentleman and was very sorry. He did explain the person I spoke to was having a very bad day (sometime no excuse) but he assured me she is his best person. I know I have had bad days like the day I was buying a new car. So all is well remember people we are all human not robots and we all have emotions. I will consider going back to Holden when I want to buy another new car. Thank you Adam Kaplan for your time.

  08/04/2010

  REPORT

La Monz  Newbie   1 review

the service received was sensational, would highly recommend to anyone purchasing a new HSV...The Sales department exceeded my expectations....and after taking delivery of my new car, I even received a follow up call..which has never happened in my previous vehicle purchases...great work Hunter Holden to you and your team