TM Barina was purchased in Oct 2012 from salesperson. they told us the car is new and has only about 20 kms on it and the management just took it home to try it out as the wanted to get a feel for it, so we can\'t see it but we can get a slightly better price as it was going to be used as a demonstrator. They negotiated with us we were to collect it a couple days after. They told me they rang the management who said they would return it to the dealership straight away given it is now sold and they said there would be only another say 80 kms on it given the distance from the management's home to the dealership. We signed contract in good faith without even seeing the car. when we collected the car it had nearly 500kms on it and there was a rough feeling patch on the left rear door sill area and there was also a gash in the plastic grill for the speaker. When I spoke with one of the service people at the dealership they said it\'s likely to have had an accident while being test driven. Anyway they were slow to provide an offer of compensation for the above so I spoke to the finance staff that was also in charge of customer relations. The finance staff said they are very sorry to hear what happened and they passed it onto the other management. All departments agreed that they will offer the first 9 month service free of charge to resolve the issues. They said sales department will cover the service cost. The Sales person acknowledged this resolution had been made in a subsequent communication and we were all happy. 9 months down the track I try to book the free service in, and service tells me they have no record that the car is to be serviced free. I contacted them and said they will check with their management get back to me on Monday (service was supposed to be on the Friday before). It\'s Tuesday now and I still have no word from anyone. I now have to deem the original issues unresolved and will seek for more compensation now. very disappointed and wary of continuing to deal with them.