My mother and sister went to the store to buy me a bed to recuperate in with a newly broken ankle and leg broken in two places. Only once the thing was put together did we discover the main metal support for the bed was missing. Upon phoning the store was told it was sold separately (why did nobody tell us that?). Result. I am sleeping on the floor with pretty severe injuries. Now have to pay another $20 to get this part, my sister must take part out of her working day and travel from Balmain to Tempe once again. Just so I can sleep in a bed. Pathetic. Poor customer service.