We stayed there on the weekend for probably the 10th time over a 17 year period and it's always a lovely experience. I was however disappointed that we weren't given the room I had specifically requested. We're priorty club members so I put in a request for a room on a high floor and with a north facing bed, so that we could take advantage of the view of the harbour, but we were given a lower floor room with a south facing bed. Other than that everything about our stay at the hotel was wonderful. The room service was excellent, the room was lovely and the view was spectacular. I must admit though that it's expensive, but so is the majority of city accommodation.
We will be going back to stay again for sure, but this time I will be sure to triple check that my requests are fullfilled!