ordered a new motherboard from these people. got a phone call telling me that the board would be coming straight from manufacturer and they didn't have any boxes left for that model so it would be sealed and include the backplate but in a different box. it arrived on time but i found it was a used board (thermal paste everywhere and bent pins on the audio socket). called them up about it. first person i spoke to denied it was used and claimed i was lieing. second person said that they had already told me that it was an ex demo board which is untrue. I complained and they agreed to give me $70 refund as i paid for a new board and received a used (and damaged) board. was told this money would be transferred that day but would take around 3 days to process. two and a half weeks later still no money put in my account. rang them back, find out that they only processed it 3 days ago and the amount had been changed from the agreed upon $70 to $40. when i complained i was told my only option was to take the $40 or send the board back for a refund but only as store credit. Even if the prices are better than other places they operate in a sneaky manipulative manner and the warranty policies are borderline illegal. i suggest using umart or pccasegear instead.