I took my watch in and asked them to check if it was just the battery that wasn't working or if it needed a service as well. When I got back 20 minutes later (as instructed) they had replaced the battery, not checked or enquired if i wanted to send it for a service and then handed my watch to someone else who had left a watch for a new battery! When I became upset they were incredibly flippant and told me 'not to worry' 'no big deal'. They didn't have the woman's phone number and it was only that she still in the center that i was able to get the watch back. After 15 minutes of pure panic (it was my mother's watch and had just been left to me after her death) they handed me my watch and simply said, "That'll be $16". It was utterly pathetic service ion my opinion and they showed no kind of compassion. I will never go anywhere near that store again.