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I've given up on this store. Poorly staffed, poor customer service and no stock. On the last two occasions recently, I have stood around for a considerable time for assistance however none was forth coming so I attended the checkout for assistance. Both times they didn't have what I wanted in stock (Apple MacBook Pro & AppleTV). They didn't even offer to call another store or offer to get the items in for me just say "sorry about that". Not a problem as I will never spendread more
JBHIFI Brookvale is generally hectic, but the staff are usually okay. However as of Jan 2014 it seems they have cut there staff to the bone. I initially waited half an hour to talk to a salesperson but left. I came back and waited a further 50 minutes. The staff on the counter told me which salesperson to speak to as did a management staff, no one else it seems could help me. So I waited all that time. I finally got the salesperson's attention and was discussing the product I was interestedread more
I've had a couple of good shopping experiences at earrings mall JB, but also a few bad ones. As with most of the stores in this chain, it really depends on the staff member you get served by. One young guy was really helpful without being pushy, another must have been fresh out of "sales school", overbearing and fake. I prefer my sales people to be people.
Impossible to call the Warringah Mall store on a Thurs mid-afternoon to get info if an item is in stock or can be ordered. I was transferred about 5 times - every 45 seconds or so - and had to keep re-explaining to new people, despite knowing the exact brand, make and item I needed. A collosal waste of time, terrible phone system (instead of being on hold, it would beep so others would pick up anywhere in the store) and terrible pass-the-buck cust srvc personnel. Calling is aread more