Jetstar is exactly what you would expect from a budget airline. You really do get what you pay for. The flights are fine and the staff are always nice and you don't pay premium prices for the experience. However, if you want to change your flight it is near impossible, expect to be on hold for 40minutes or longer, pay at least an extra $200 and run into issues at theread more
Ive utilise Jetstar quite frequently in the last 6 months traveling across Asia. Both the Australian office and Jetstar Pacific alliance group. I agree that they are relatively well position the market with their aggressive pricing and discounting compared to their competitors. However, in terms of customer services, Im not certain if I can put my hands up to say they haveread more
Always a mixed bag when flying Jetstar. Often know as LateStar for a very good reason. Staff on board are friendly, but it isn't the most comfortable airline, so I always pay extra for legroom. They're much more likely to weigh hand luggage too. Had one booking made and paid for that they swore I never had and had to fight for months to get a refund, or the higherread more
Not the most comfortable airline to fly with especially if you're flying international, but if you're after a cheap flight, Jetstar is the way to go. Just make sure you read all the fine print & arrive with plenty of time to line up for check in before going through security to boarding. If you're not at the airport in time, it's easy to miss your flight. And if you do, you'll beread more
Customer service reps and supervisors are condescending and will only help you if you are prepared to pay more money to your flight/changes etc. website kept changing total costs and then changed flight time. Could not get any genuine help from customer service. Cold and condescending people only interested in taking more money. Website fares are cheaper thanread more
I think Jetstar provide a great level of service for the low price you pay for fares. I've flown with them many many times and certainly have had signifigant delays but I think this is to be expected with any airline. Especially one with such frequent services. The checkin policy is strict and annoying (espcially when the plane is delayed!), but I find online check in aread more
The worst airline EVER!!!! My sister was all ready to board her Jetstar flight and they staff say no sorry you cant fly until we have photo ID. She missed her flight even tho she was nearly 14! She had to have a school report to prove she was in grade 7, they put her on the next flight which was delayed 30min. TERRIBLE DONT FLY WITH JETSTAR!!!!!!!!