Jetstar

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REVIEWS (15)

Very good
3
Good
3
Average
5
Poor
0
Very poor
4

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mins
LOCAL STAR
994 Reviews
8 months AGO

We just flew to Hawaii on an unbeatable and unbelievable deal. $1380 for two adults and a baby return including luggage. The flight was on time, the plane was beautifully refurbed and a smooth flight.

looknow
LOCAL STAR
818 Reviews
a year AGO

Ive utilise Jetstar quite frequently in the last 6 months traveling across Asia. Both the Australian office and Jetstar Pacific alliance group. I agree that they are relatively well position the market with their aggressive pricing and discounting compared to their competitors. However, in terms of customer services, Im not certain if I can put my hands up to say they have ...read more

Amanda Cassar
LOCAL STAR
1313 Reviews
OVER a year AGO

Always a mixed bag when flying Jetstar. Often know as LateStar for a very good reason. Staff on board are friendly, but it isn't the most comfortable airline, so I always pay extra for legroom. They're much more likely to weigh hand luggage too. Had one booking made and paid for that they swore I never had and had to fight for months to get a refund, or the higher ...read more

Amy Neeson
LOCAL STAR
704 Reviews
OVER a year AGO

Not the most comfortable airline to fly with especially if you're flying international, but if you're after a cheap flight, Jetstar is the way to go. Just make sure you read all the fine print & arrive with plenty of time to line up for check in before going through security to boarding. If you're not at the airport in time, it's easy to miss your flight. And if you do, you'll be ...read more

Aussiereview
OVER a year AGO

Customer service reps and supervisors are condescending and will only help you if you are prepared to pay more money to your flight/changes etc. website kept changing total costs and then changed flight time. Could not get any genuine help from customer service. Cold and condescending people only interested in taking more money. Website fares are cheaper than ...read more

R_E_V_I_E_W_E_R_1
LOCAL STAR
1031 Reviews
OVER 2 years AGO

I think Jetstar provide a great level of service for the low price you pay for fares. I've flown with them many many times and certainly have had signifigant delays but I think this is to be expected with any airline. Especially one with such frequent services. The checkin policy is strict and annoying (espcially when the plane is delayed!), but I find online check in a ...read more

91janne
OVER 2 years AGO

The worst airline EVER!!!! My sister was all ready to board her Jetstar flight and they staff say no sorry you cant fly until we have photo ID. She missed her flight even tho she was nearly 14! She had to have a school report to prove she was in grade 7, they put her on the next flight which was delayed 30min. TERRIBLE DONT FLY WITH JETSTAR!!!!!!!!

A1review
OVER 3 years AGO

Second time I have flown with jetstar and the service this time around was great the staff were friendly and accomodating, I even got a price match and saved $440!

Daniel Kwon
LOCAL STAR
599 Reviews
OVER 3 years AGO

These dudes are awesome! The girls at the Sydney counter have checked in my bags/skateboards all the time FOR FREE! when I told them that I didn't have checked baggage allowance! Love Jetstar. They're sick!

Jan65
OVER 3 years AGO

I think the added service fees which were not highlighted prior to payment are a disgrace. Tried to cancel the moment I received confirmation for the higher amount and was told that wasn't possible. Wrote a written complaint and they stand by their policies. They added $ 17 per passenger per booking without ever showing this prior to input of credit card. Have ...read more

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