Ive utilise Jetstar quite frequently in the last 6 months traveling across Asia. Both the Australian office and Jetstar Pacific alliance group. I agree that they are relatively well position the market with their aggressive pricing and discounting compared to their competitors. However, in terms of customer services, Im not certain if I can put my hands up to say they have the best customer service team available. In saying that Ive come across some team members who have been great in finding a solutions, while others I question their product knowledge and their ability to be able to assist customers. In a recent trip overseas from Australia to one of the South East Asian destination I required a basinet, which was all good and booked. On the return flight this was not available and was advised it was fully booked out. Closer to my return, I was advised that it wasnt booked out, however they could not book a return as they only allow customers 1 bassinet per trip and the other return I would need to enquire directly at the Jetstar office in the country of departure to request for one. Quite frustrating with different information and at the check-in counter, I often find that the information they provide is not always in line with what the phone staff as confirmed.