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Reviews of Jetstar

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  • Aussiereview Newbie   1 review
    Customer service reps and supervisors are condescending and will only help you if you are prepared to pay more money to your flight/changes etc. website kept changing total costs and then changed flight time. Could not get any genuine help from customer service. Cold and condescending people only interested in taking more money. Website fares are cheaper than customer centre. Don't ring them. Horrible people.

    4 months ago - 01/07/2014

  • R_E_V_I_E_W_E_R_1 Local Star   515 reviews
    I think Jetstar provide a great level of service for the low price you pay for fares. I've flown with them many many times and certainly have had signifigant delays but I think this is to be expected with any airline. Especially one with such frequent services. The checkin policy is strict and annoying (espcially when the plane is delayed!), but I find online check in a great work around (obviously for when you don't have any luggage to check). You can arrive at the airport just in time to board your plane!

    8 months ago - 28/02/2014

  • 91janne   19 reviews
    The worst airline EVER!!!! My sister was all ready to board her Jetstar flight and they staff say no sorry you cant fly until we have photo ID. She missed her flight even tho she was nearly 14! She had to have a school report to prove she was in grade 7, they put her on the next flight which was delayed 30min. TERRIBLE DONT FLY WITH JETSTAR!!!!!!!!
  • A1review   11 reviews
    Second time I have flown with jetstar and the service this time around was great the staff were friendly and accomodating, I even got a price match and saved $440!
  • Daniel Kwon Local Star   555 reviews
    These dudes are awesome! The girls at the Sydney counter have checked in my bags/skateboards all the time FOR FREE! when I told them that I didn't have checked baggage allowance! Love Jetstar. They're sick!
  • Jan65   15 reviews
    I think the added service fees which were not highlighted prior to payment are a disgrace. Tried to cancel the moment I received confirmation for the higher amount and was told that wasn't possible. Wrote a written complaint and they stand by their policies. They added $ 17 per passenger per booking without ever showing this prior to input of credit card. Have reported them to ACCC.
  • seanaussie Local Star   805 reviews
    For a short trip where they're cheaper by a fair bit than the competition I use jetstar. But I wouldn't use them long haul, nor if they're more expensive.
    Reasons? Averagely friendly (to downright unfriendly) staff, poor customer service at their call centre, over strict inflight policies that make you sit staring into space while the plane circles waiting to land, lack of inflight entertainment - and the list goes on.
  • erinangel Local Star   198 reviews
    You pay for what you get, not saying that it is a bad thing. The staff were friendly and accomodating. The plane is small but they accomodated my partner as he is very tall and put us in the emergency exit. I would say that they need more variety on their food menu!
  • Tiaraaaaa Local Star   807 reviews
    Having experiencing one really good trip with Jetstar and one not so good I feel a little neutral about my feeling towards the company. The first trip taken to Melbourne was a dream with friendly air staff, great customer service through the boarding gate and a hassle free, trouble free flight, however our flights to/from Hamilton Island were not so pleasant. The flight was delayed leaving and for over half an hour no explanation was given by staff as to why for the delay or anything. The other staff damaged one of our luggage bags and the staff on Hamilton Island were not helpful at all, and the flight back - horrendous - turbulence, grumpy air staff and screaming babies :( I suppose you definitely get what you pay for and the Hamilton Island flights were on sale. Would still consider going with them again because as said I am quite neutral about the service
  • SixSenses   7 reviews
    "Jetstar Customer Service" ... what an oxymoron. They are the most unhelpful people I have ever had the misfortune to deal with. They all say different things and won't put anything in writing. I was trying to sell some tickets I had purchased and they told us 5 different prices to change them over each time we called. There was a difference of $1000 in the prices and yet nobody could explain why. They refused to even give a reference number, let alone put anything in writing. I will NEVER use Jetstar again and I recommend that if you don't either if you think you might actually need to change anything at all on your ticket.

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