Normally I never complain, never have an issue and I am happy just to walk away when things don't turn out as they should, but in this case however I fell its vitally important that I voice my issue because I have never had an more unprofessional experience in my life. This story started when Groupon had an amazing offer John Azzi Hairdresser Keratin Treatment for $99 + $20 surcharge for long hair normally this was valued at $450. Wow great deal from what is arguably one of the best hairdressers in Sydney.
I had my appointment last week for my great deal, having had Keratin treatments an number of times I understood what I was in basically signing up, what I got was an hair wash, conditioner (this may or may not have contained the Keratin product) and half am hour wait and blow dry then straighten with iron. At the time I thought this to be a bit odd as normal Keratin is a wash followed by sectioning of hair application of the product and 1 hour to 45 mins followed by blow dry and straighten with iron etc, but at the time was willing to accept this is an new hairdresser with different product and therefore an different process. As per the direction of the John Azzi Hairdresser I followed the post care rules to the letter, waiting the full 72 hours before washing my hair with an SLS free shampoo, not getting wet, not pulling back hair etc. So you can understand my extreme disappointment when nothing changed on my hair, it was just as frizzy, after I did everything by the book.
The product that they said they used Labreas Keratin has some very good application guidelines. I can without a doubt say John Azzi Hairdressers did not follow these at all! This product Is good and normally when used within guidelines produces excellent results
Having not listened to my self doubt about this amazing deal at the time of my appointment they offered me at the end of my appointment an opportunity to purchase an second vouch for use in the next 6 months for the same price, had I known the result I would not have considered this offer but at this stage I still had no idea about the results, so yes I stupidly purchased this second voucher!! I have called them and they did refund the second voucher at least after I spoke to the management team and was quiet rudely treated after I voiced my outrage at wasting my money and time.
I have checked on Groupon and I can see that they have sold around 350 of these deals which means they have around $35,000 for the deal and if only half had long hair that is $7000 and further to this only half again purchased the second voucher $17,500, you can see they are making and good amount of money on an deal!!! I am glad I have some money back but ask yourself this John Azzi Hairdressers is it really honestly worth your reputation to put these deals out there!!! Ladies and Gentleman as it stands you need to consider the deal you are getting if its too good to be true then listen to that instinct as for John Azzi Hairdressers never ever again will i step foot in your establishment.