Reviews of John Azzi Hairdressers
I am amazed at the consistently great results I get from this salon. In other salons I have been to the quality varies so greatly that I am terrified to venture away from one stylist/colourist . I even felt the need to ask how they achieved that and found out that they run formal staff training sessions regularly. Hoping other salons will get the hint. Highly recommend the John Azzi Salon in the cbd and the one in Mosman.
I booked using a Groupon voucher bought for $99 for a $400 keratin hair treatment. Bad move on my part, my hair has been burnt there is no way back from this and they don't answer my emails
I cannot stress high enough how bad experience was..
I arrived was sent to a wash basin, where my hair was washed, as well as the inside of my ear and my left eye, not once but constantly. The water was cold, not pleasant.
The a lot of product was applied to my hair and I was told it needed to stay in for 30min.
Then a hair dryer was waved at my head, to dry the hair. Unfortunately she concentrated on one spot mainly and burnt my scalp in the same spot twice in the process.
The an iron was applied to my hair. There was a lot of smoke. The iron was held it one spot for a good 5-10 sec before being very slowly dragged through my hair . I could feel it tagging on the iron. Then again my scalp got burnt this time by the iron.
This went on for a good 1/2 hour. Just before I was finished another member of staff came over and told me that some cases blonde hair could discolour in the process. I asked why I was not advised of this earlier and she replied ' its in the fine print. What fine print ??
After the ironing was done the same person came over and told me I was finished, I said but I cant be I cant go out looking like this with all the product still in my hair. I was then told I could pay an extra $40 to have my hair washed and another product applied "to close the cuticles" At that stage as I said I had no choice as I could not go out in public as I was, especially out to dinner as I had planned.
They washed my hair, during which I suggested that perhaps it would be good practice to explain the extra costs and possibility of discolouration at the beginning when the client arrived, she replied, "we tried they don't understand us", then dried it off (not a Blow Dry) it was messy felt like straw and had turned a brassy blonde colour.
She then asked "are you happy now?" I replied no, my hair is discoloured and not even dried properly
She proceeded to yell at me saying, a Blow dry isn't included, you should feel lucky, we should have charged you more etc etc
This carried on right until I got onto the lift to leave
End result, My hair was discoloured during the process, it feels like straw its breaking off at the ends, its frizzy and they say the value of this service is400 dollars !! its going to cost me more to try and rectify the situation
Having spoken to other hairdressers since, I believe the staff have not been properly trained in how to apply the product and especially how to use an iron.
I have asked politely to have my colour fixed and was told it would be 80, I wish I had read the other reviews beforehand as it was definately not a positive outcome. And not how a keratin treatment should end up, my hair does not look like I had this treatment done( when done correctly). My hair is now in very bad condition
I approached them several times to rectify the situation to no avail.
I have since found to the LabreaCosmetic website ( the Keratin treatment they use) which clearly states how the product should be applied Step 3 7 & 8 were either not done or done incorrectly, Step 10 is part of the process and what they were charging extra for!
TERRIBLE salon! Initally told $55 for a wash and blow wave and it somehow went up to $65 at the counter. The ambiance in the salon was dull and all the staff looked unhappy, not really something you look for in a salon. My blow wave wasn't even close to a blow wave, the hairdresser just brushed my hair straight with a hairdryer (something I could've done myself at home) and was very, very rough with my hair, part of this was because she was in a huge rush and "she was supposed to be at home by now" ...the whole time she was complaining about how she was overworked and had no break the whole day, last time I checked it's not really something you discuss with a first time customer. Disgusting service and a waste of my money, will not go back!!
This was probably one of the worst hairdressers I have ever been too! The staff there couldn't even speak proper English which I didn't mind except for the fact that they wouldn't even make small talk with you because of this reason. I wasn't offered tea or coffee or even water for that matter which again I could have looked past. But the fact that the lead hairdresser kept on talking on her phone and basically doing anything else that wasn't my hair really angered me. I spent 3 hours in this hairdressers waiting for my hair to be done! I do not recommend this place for anyone!
I do NOT recommend this salon.
They are not competent at cutting hair straight let alone giving you "a makeover"
I purchased a Groupon voucher (never again) to have my hair cut and coloured.
When i approached the reception desk i was looked at like a second rate person.
"Listen, we are running 1 hour late" this is what she said. Shocking customer service.
I wait on the lounge for about 50mins and then get robbed up and taken through. It was disaster from there on.
No one knew who was doing my hair, the salon was a mess, the owner yelling abuse at staff.
Not a comfortable setting.
So my hair is dyed, then cut and coloured, they ask for more money at the desk "does not include a toner" I had to respond "I never asked for a toner, if i needed a toner that means the colour was not done correctly or your stylist lack proper skill.
She went on asking for the money, I refused, my partner looked at the back of my hair and turned me around to show the manager and said "Is this straight" she said it was uneven cause "that is the style".
We did NOT pay for the toner, the groupon experience was horrible. The staff are not professional.
I do NOT recommend this salon. Glad I did not pay full price.
Just had my first cut & color with John last Thursday night & am feeling a million dollars! As someone with all but "virgin" hair (after one previous horrible experience 5 years ago at Franck Provost in the CBD) I had been afraid of ever getting it coloured again. But NOT ANYMORE! John and his team were amazing, listened to what ideas I had and delivered above and beyond. I will definitely be back and highly recommend to all! Thanks again John!
Went into the Sydney CBD store after going to a random shopping centre hairdresser and it was SO MUCH BETTER! the cut was perfect for my thick long hair and I left feeling like I was about to go to a fancy event with the way John cut and styled my hair. Also got foils and you could see the difference in quality of product as my hair wasn't just bleached so I didn't have white hair!