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I like to support local businesses but won't be going back here. Rude to customers (myself and another) and overpriced. I even gave them a second chance.
When I went in there was only one person working, but I found my experience quite pleasant. My keys got cut straight away and at a good price, couldn't ask for more really.
I agree with the comment above mine- I've dropped heels off before and they have been repaired efficiently. There is usually just one man working by himself and he is always polite to me.