The staff at the council are always ready and willing to help out residents. They respond quickly to emails and deal with enquiries in a very efficient manner. They are to be congratulated on their customer service. I recently contacted them about getting additional calendars (they produced a mid year calendar) to send to my family in England as my son was featured in the publication; they were quite happy for me to get additional copies so I could let my family have a copy each. Thanks City of Joondalup, I am one very happy resident!