Michael came to my rescue on a Saturday morning when the power boards in my house stopped working - thanks to an old kettle. Michael talked me through how to fix the problem and explained things using language that I understood (being completely electricity illiterate). He was pleasant and followed up with me regularly. He even spotted that my safety switch was a model that had been recalled and recommended an action plan. Michael was kind enough to counsel me over the phone so avoided a weekend call out fee. It was nice to be serviced by a true professional who genuinely wanted to help! Thanks Michael.