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This is a review from some time ago but I found the surgery as a whole quite pleasant to deal with, my only issue was that I saw a doctor who told me he couldn't help me with the nature of my problem but he did refer me to a doctor in the same practice that could and I was called immediately and dealt with pleasantly, just would have preferred a doctor who couldread more
Reading the below comments, I for one would be interested to know how the customer service training worked out for the reception staff? Ive been attending this medical practice for going on 2 years now and have never been met with a ruder team of staff. I had a particular my go-to Dr for quite a long time. Roughly a year ago this doctor left (maybe more?), and Iread more
Firstly, thank you for taking the time to express your concerns regarding your experience at the Kedron Park 7 Day Medical Centre. In order to address your complaint, it would be invaluable to gain further specific feedback regarding your visits to this centre over theread more
I was extremely dissapointed with my experience at this place. One of the reception staff was rude & impolite. Ignoring one of my questions & making me feel like I was a customer at a takeway store & so rude, not even a hello. I will not be going back & will make sure I let my friends & family know so they are not subjected to this kind of treatment.
Thank you for your feedback. We are very concerned that your experience on the day mentioned was not optimal. We have a commitment to training and developing medical centre personnel with the highest level of focus on quality patient care and we will endeavour to improveread more
I rang on Monday morning, very worried about my child. After reassuring me, the lovely girl at reception was able to fit me in with a Dr within half an hour. Dr Tang was great and I will definitely be asking to see him again and I will be recommending the centre to others.
My husband and I have been patients of Dr Griffin for many years, he is an extremely thorough Doctor ( who I highly recommend) . On Friday he was off, I explained my problem to the receptionist and they suggested Dr Tang, who I had never seen before. My husband found him to extremely good. If Dr Griffin is away again, I would definitely see Dr Tang again. Theread more
There seems to be a common experience with very rude and unprofessional reception staff at this centre and this is certainly our experience. Rather than referring everybody to a management staff (who may be part of the problem) the owners should address the issue with the reception staff - that is what everyone wants. When people are sick the last thing they need isread more
I would be interested to know how the customer service training went?
I will never go to this 'medical practice' again... I'm pretty sure they said let's find the most rudest staff and plonk them down at the front desk and let them have a go at customer service. Last time I checked paying customers help pay your wage! The one star (should be five) goes to the pharmacy staff and the guy at pathology - friendly and actually have empathy!
Thank you for taking the time to provide feedback. We pride ourselves on exceptional customer service and are very concerned about your feedback with regards to the reception staff. Our Practice Manager would welcome your call to discuss your concerns in detail, whichread more
I've never had a bad experience, some of the doctors lack empathy and don't seem thorough. I had an amazing experience with other Dr but they doesn't seem to work here anymore.
Thank you for taking the time to provide feedback about your experiences. For us to better understand your feedback, our Practice Manager would be happy to speak with you about your review. Please feel free to call her on 07 3857 6288 at your convenience.
Have been going here on and off for some years as a weekend/emergency alternative to my usual GP. Happy with the service and treatment overall. I have managed to see the same doctor the last few times which is good, but as it is a medical centre I don't expect to build a relationship with the doctor, that is what my GP is for.
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