Being a local it actually makes me sad to say I had a really horrible experience. I went in for new tyres and yes, I'm female but have spent a lot of time working in and around cars with my family and friends so not exactly foreign or scary to have to do.
Firstly they used a metal hammer (not a rubber mallet) to get my alloys off my car (in front of me!). Both rear rims now have ding marks that are not just a buff & polish job.
The workshop staff hung off my rear axle like a piece of gym equipment whilst passing under my car - not sure what this contributes to a wheel alignment but seemed somewhat reflective of the overall care shown towards the car which was sub-par at best!
They never told me about the cost of the wheel alignment in addition to the fitting and balancing of the tyres - I can't say I'm an expert in the pricing of auto servicing so you'd forgive me for expecting this to be included when I asked "what will the whole thing cost?".
Finally, I tried to discuss all of this when presented with the bill, but the staff in the office got the workshop guys to come and argue with me about it. Not only did they deny the hammer on the rim but were shocked when I invited them to put my car back up to check out the marks (which I took photos of). They laughed and started accusing about other quotes I received which included the wheel alignment (even calling places I said I rang in front of me to "prove I was wrong"), being "curt" and "rude" for disputing the quote, and then walked away from the conversation withholding my keys (actually took them out into the workshop) stating I wasn't getting them back until I paid.
I paid the money simply to get my car back but will be lodging a complaint to the department of fair trading. If they can treat a car like this in front of the owner, who knows what they would do if you left it there for a whole day (not to mention how they treat customers who don't just blindly hand over the credit card).