Terrible horrible shonky place. I am also a young female driver. Took my 2005 model car here to get a routine service and they tried to charge me $950 for it!! All I had asked them for was to service the car and tighten the handbrake up as it wasn't very strong on hills. They rang me back saying they'd found a whole host of things that needed changing, that my brake pads needed changing but that they had to change the rotors as well to do it. That my wiper blades needed changing, etc. So I agreed to some things and not others. Only to find that they misrepresented what was wrong with my car. They didn't just change the wiper blades as they'd suggested, they changed the entire arms and tried to charge me $80 each for them! I then asked for the assessment sheet, which when I looked at it, it said "brakes: 20% worn". I questioned why they charged me $400 for changing my rotors and pads if I didn't need them. The staff didn't know so they went and asked, only to come back with the 20 scribbled out and 80 written in it's place! So I asked to see the brake pads, and was furious when they wouldn't produce them because they had "thrown them in the bin". After leaving, I discovered a squeal in my brakes that was uncomfortable for the ears even inside the car with the windows closed. I also discovered a strange metal on metal tapping sound emitting from the front right tyre when i hit bumps at low speeds. After giving the brakes three weeks of driving every day for them settle down somewhat, but finding that they didn't, I took my car back and asked them to fix what they had stuffed up. They told me that they would change out my rotors again free of charge and that would fix the problem. But they took my car for the entire weekend to do it. I also asked them to find the tapping noise in the front right tyre and told the circumstances in which it can be heard. I received a phonecall the next day asking where in my engine I had heard this tapping noise as they had been playing around with my engine all day and couldn't find it. "that's because there never WAS a tapping noise in the engine, it's in the front right tyre when I go over bumps at low speeds, as I TOLD you yesterday!!". I informed them that depending on what time they finished, I might not be able to pick up my car due to other commitments, but that I could have someone else pick it up in my place and that I would ring them back to confirm. I never received a phonecall from them saying my car was done, but instead received one from my boyfriend, whose details or name I had never provided to kmart tyre & auto, who thought he'd do me a favor and pick up my car. He didn't get asked for or show any ID, he didn't introduce himself, he just said he was there to pick up a white car, didn't say whose it was, and they handed him my keys without asking a thing or even calling me to confirm. So I got my car back to find that they had (a) not replaced the rotors, they had just machined the ones on there and badly ( they still squeal uncomfortably and it's four months later), (b) had not fixed the tapping, and (c) had loosened up my handbrake back to what it was before I paid them to fix it. I refuse to take my car back and get them to fix their subsequent stuff ups because frankly, I'm afraid of what real damage they will do to my car.
DO NOT TAKE YOUR CAR TO THESE MERCHANTS!!