Bought a Citroen in Nov '15. drove the car for about 2 weeks before it had to go back for a faulty fuel pump (which they assured me was replaced at the time of purchase). I only noticed this because of a strong fuel smell which the car emitted ever since day 1. They were not even willing to organise a loan car for me until my partner spoke with them. While their 'mechanics' were replacing the fuel pump, they broke the fuel tank which they so kindly 'sublet'. Once I received the car back it was having trouble selecting and changing gears. Then about a week after I got it back, it turned off after beeping three times on a hill and caused an accident involving two cars. This was over Christmas so the car yard was not open for me to inform them of this. Unfortunately I did not receive Christmas holidays and was on my way home from work a few days after this happened and my car once again turned off on a busy off ramp, blocking traffic and almost causing a major pile up. This time Koala Cars was open however were not able to organise a tow for me, so I had to pay for a tow to the car yard. Once I got there I was greeted by Steve who was in a rush to leave and was not even listening to me as I explained the situation. He kept speaking over me and treating me like I was naive and stupid. I was told at the time that they would look at it first thing the next day however I did not receive a call the next day. I gave them the benefit of the doubt and waited 3 business days, however when I did not hear from them in this time I called them only to be told that the car was not ready yet but it looked like it was an issue with the CPU and they would have to get it remapped. I was fine with this. I then waited 2 weeks and heard nothing so my partner called back and spoke with a female who advised that the car would be ready the next day. I head down the next day ready to pick it up only to be told that the car was not even there and would not be ready for at least another week. I was also told that they had claimed the $1500 fuel pump on the warranty which I purchased separately. I was not happy with this as I do not believe I should be made to pay for their mistakes. At this point the car yard had had the car for a collective month and a half in the 2 months since I purchased it. They even went so far as to say that the CPU error was the fault of one of their mechanics. When I finally get the car back again I notice that it is not selecting reverse which is odd however I brushed this off as the stress of the day and told myself if it happened again I would contact them back. I had the car back for 6 days when it turned off again in the middle of an intersection once again endangering my life. Called the car yard and emailed them and they refuse to accept responsibility for this. Not once during any of this did they call me to let me know what was going on, or even call back when they said they would. Terrible customer service! Would not recommend to anyone.