Very disappointed. Appalling service. Don't go there, it is not worth it.
I ordered a cake and some macarons on their website. It was for my birthday and I ordered 3 days in advance.
First disappointment: they wouldn't process my order without full payment in advance. Since I came to pick up the cakes in the shop, I was obviously going to pay at the same time.
Second disappointment: I spent quite a while on the phone with management to process payment via Paypal. They didn't even know how to process the order online. And when the payment finally went through they didn't even bother to confirm the order.
The cake was not ready for me when I came to pick it up. And the salted caramels macarons I ordered online 3 days in advance were unavailable that day.
What's the point in ordering in advance ? Plus, salted caramels macarons are one of the favourite flavours among customers. How come they don't have some in stock? And how come they didn't call me to let me know they ran out of macarons? Because once you have paid, they don't bother with you anymore. They couldn't care less.
the macarons were so disappointing. They are dry and old, the cream inside has no flavor, it's just heavy cream.
Service is appalling. They didn't call when it was important. This is not what service is all about.
I came here expecting French delicacies...what I hadn't expected was French service! I have never seen such bad customer service in my life before.
I arrived at the tiny patisserie one Friday afternoon. As I deliberated over which pastries to purchase for takeaway, I let a number of groups pass me to the counter. Finally, I straightened up when I had decided, only to have the sales staff look past me to an elderly couple who came in much, much after me. After serving them, staff then proceeded to serve another couple AFTER them - who ordered the last of one of the cakes I had wanted.
Once they had finished, I looked directly at the staff. When they called 'Who's next?', I nodded my head, only to receive the reply of 'Are you in the line?'
I was incredulous at their reply, having been in the store, at the counter, for the past five or ten minutes, in plain view. I acknowedged that, Yes, I was, I had been there for a while. They then turned their back to me and asked: "All right, what do you want?"
After placing my order, they collected my money. I asked for a plastic carry bag, only to have their place the bag on the counter next to the box of pastries. I simply stared at them, until they picked up the box to put it in the bag for me.
Unfortunately, the pastries are too good for me to resist coming back here again. I just hope the service gets better. The Zulu and Passion de Pierre cakes are wonderful. I recommend going to their main bistro - Baroque - further up in the Rocks, for a wider variety of their macarons (as they're made up at Baroque - they're fresher as well). Their jasmine tea and salted caramel macarons are divine.
It's a pity that the service couldn't be as polished as the cakes and pastries - as nice as the staff were, with a bit of improvement, they would be a star in Sydney's foodie crown.
The pastries we had for breakfast were out of this world!
I recently discovered this delicious little French patisserie in the heart of The Rocks, Sydney, which I just had to share with you.
As you amble into La Renaissance off Argyle Street, the first thing that grabs your attention are the rows of beautifully created, almost too-perfect-to-eat cakes and sweets displayed behind the glass counter. My tastebuds tingling, I struggled to make the cruel decision of which cake to purchase. There were a wide range of treats to suit all tastes, from macaroons to fruit flans to cakes that would be banned for recovering chocoholics. The treats were aptly named after artists from the Renaissance period, such as Monet, Mousse Picasso and Mousse Van Gogh. I finally settled upon a Mousse Picasso and savoured every bite of the white and dark chocolate layered mousse. Mmm, perfection!
Slightly on the pricey side, youre looking at an average of $7.00 if eating in or $9.00 if youre looking to indulge in your treat elsewhere. La Renaissance also offers options for the savoury lovers, such as pies, quiches and baguettes. So next time youre in The Rocks, make sure you check it out!
La Renaissance make what I believe to be the best macarons in Sydney. While Zumbo's and Lindt's macarons are great, the La Renaissance ones are definitely crafted to perfection. They seem to have the mastered the balance of crunch and chewy. The salty caramel here at La Renaissance is worth of special mention too.
I must warn you though... it will hurt your pocket!
Magnificant!!!! The art cakes are truly devine and melt in your mouth as you smile and plot in your mind a way to get another piece! The cakes are truly stunning! We had a cake shaped like a tear drop. It was like eating raspberry mousse and gelato in the form of a cake. The service is just as amazing at the cakes. The prices are high and delivery costs almost as much as the cake but if you want the best and want to impress, it's worth every cent I say!