Lady At Bay

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Multi-Award Winning Anti-Ageing Spa & Beauty Salon. All your beauty services under one roof plus non-surgical facelifts in a relaxing & pampering environment and guaranteed results

A complete range of beauty services includes: Non-surgical facelifts (NO pain, NO injections, NO risks, NO downtime) ~ Anti-ageing facials ~ Relaxing facials ~ Acne & acne scarring removal ~ Body slimming ~ Bust toning ~ Body massage ~ Pedicures ~ Manicures ~ Tinting ~ Waxing ~ Female Brazilian waxing ~ Eyelash perming & tinting ~ Silk lash extensions ~ Formal & day make-up ~ Ear & body piercing ~ IPL therapy for permanent hair removal & skin rejuvenation ~ Electrolysis ~ Image & style makeovers ~ Wedding groups.

TESTIMONIAL: I would certainly recommend Lady At Bay. I'd say: lovely, clean, friendly atmosphere, exceptionally informed therapists & great products. Anyone who can sort my awful skin out certainly deserves to be recommended.
Cathy Kroehnert, Neutral Bay

TESTIMONIAL: Love the results of the Forever Young Facial. Youth springs eternal with the help of this science and the therapists. What makes the experience of more value is the time out - totally relaxing. Like getting a facial massage. 
Pauline Olive, Mosman

TESTIMONIAL: I've had problems elsewhere getting my eyebrows waxed and my therapist at Lady At Bay has been great at getting them back into shape whilst keeping them looking natural. All the staff are very professional, which is quite rare in Sydney. At other salons therapists seem very inexperienced and lack the care factor! 
Pauline Brophy, Neutral Bay

TESTIMONIAL: Since seeing my therapist at Lady At Bay my friends and family have noticed a great difference. I feel amazing, my skin is glowing and my body feels wonderful and healthy after the massages. I am a very happy customer.
Karina Stoneman, Neutral Bay

TESTIMONIAL: As a 1st time customer, I was made welcome and treated most professionally from the moment I walked through the door. My facial was absolutely fantastic and what excellent products! My therapist was very skilled and made my experience delightful. I'll be back!
K. Cole, Gulgong

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Reviews of Lady At Bay

  • A fair go
    A fair go  Newbie   1 review
    I am very disappointed in the customer service at Lady at Bay Neutral Bay! I was a loyal customer going in for waxing every few weeks.. I bought a product last time I went and the staff forgot to charge me for said product and without me realising, or obviously them, I was not charged for the product. The following day I had a voicemail asking to please call them, nothing advising that they will just charge my Credit Card anyway.. I didnt receive the voicemail until the afternoon as I was offline and in meetings at work all day. I would have come into the store to pay cash and instead of even giving me a chance to call them back (only 6 hours)! Very poor customer service and I will NEVER go back. Of course I understand that I have to pay for the product, however they didnt even give me a chance to! So disappointed at how I was treated

    3 weeks ago

    • LMW
      LMW  
      We'd like a fair go, too! It was simply an unfortunate oversight that you weren't charged before you took the product home. Mistakes happen occasionally. Once the mistake was identified, we gave you a courtesy call and left a message on your mobile letting you know we needed to put the charge through. After getting no response, we charged the credit card you gave us. (I do wonder why you would give us details of a credit card that you didn't want us to use?) Obviously we're disappointed that you're unhappy but we did what ANY other business would have done - charge you for the product you had in your possession and for which you had not paid. I uphold the actions of my staff and am disappointed that you couldn't eek out the teeniest tolerance for the staff who have always shown you the greatest care and respect and who were just doing their job when they charged you post-purchase. Lesley Morgan-Wesson, owner.

      3 weeks ago

      REPORT
    • A fair go
      A fair go Newbie 
      As advised to the staff, you didn't even give me TIME to call back, which at any other company would be a common courtesy, & as a business, I would assume you would have been all over this. I completely understand that accidents do happen, however this could all have been avoided IF you gave me time to call back & the courtesy of waiting at least by COB! FYI I called back 5 hours after I had a voicemail from your staff. How I use my credit cards is NONE of your business, It was given to you as your requirements, which I actually respected, it was to be used ONLY for the $1 pending booking fee at your store, not for purchases! You have automatically, as per the other negative posts below, become personal/defensive in this situation without actually thinking about the issue at hand & inevitably, your business..

      3 weeks ago

      REPORT
  • KRLY
    KRLY  Newbie   1 review
    Disappointing experience. Recently relocated from the U.S., I was looking for a new skin care salon. Reviews were generally good. Website has no or very vague prices. Made the appointment online which was easy and fine. Asked for the price of a very basic facial and was told they would analyze my skin and THEN tell me the cost. Fine. I assumed a basic facial couldn't be more than $65-85, even considering Australian prices. When I arrived I was asked to fill out numerous forms as part of a consultation, which I refused at one point because I had no intention of doing IPL. Never asked for it or even mentioned it. Again, I asked for pricing for a basic facial. They then took me into the spa room and cleaned my face at which point I AGAIN said very directly that I needed to know what this charge would be. They then told me the very bottom line facial was $155!! At this point I was angry because I was stuck. I'm in a towel, in the treatment room, what am I supposed to do?! They didn't want me to be angry so they told me they'd offer me a one time only first time customer price of $95. NO extractions. NO steam. NO massage. NOT relaxing. Nothing at all special about this $95 "facial." A few creams and an exfolliant. Nothing that I don't do regularly at my own home. I saw NO benefits and felt taken advantage of. Truly disappointed. This was not the place.

    4 months ago

    • LMW
      LMW  
      We boldly advertise in all media a 100% SATISFACTION GUARANTEE, which ensures that if you're not happy, the treatment (or an alternative) will be done free of charge. However, the sole premise upon which our guarantee works is that WE are told. Your issue with price appears unjustified: your facial cost $95 and included a skin diagnosis, deep cleanse, mask, exfoliation, massage plus a FREE eyebrow wax (worth $23), the value of which would appear to be within your stated budget. Extractions and steam are bad for your skin and were contra-indicated. We strive to ensure clients achieve positive improvements and consistently do that by delivering high standards of technical competency by highly qualified, experienced and caring staff. We are a Medispa using advanced medical grade technologies and skin care, so it is impossible to provide cheap facials as our serums alone can cost from $20 up to $60. In fact, it's a beauty salon you need, not a Medispa. Lesley Morgan-Wesson, Owner

      4 months ago

      REPORT
  • me0w
    me0w  Newbie   1 review
    Disappointing. Being charged $72 because I cant make my appointment due to being called into work. They only offer to reschedule on the day?. Pretty bad, charging people for appointments they cant even attend/pretty much force the client to book.

    5 months ago

    • LMW
      LMW  
      Lady At Bay is a caring business with standards and treatments that cannot be sourced elsewhere and therapists who are Sydney's most qualified and awarded. We only have time to sell and our time is in demand, so it's precious. You chose us because we are a prestige business and you are aware of our cancellation policy. You also received an appointment reminder. We do understand that last minute changes occur and you were offered alternative times after work - our busiest time - which you refused. When our other clients are called into work at the last minute they explain to their boss that they have a chargeable appointment that they can't miss; they alter their appointment time and let the boss know how soon they can get to work. Perfectly acceptable and no problems. You had a number of choices but appear not to have made any effort. When you make anonymous rants, you devalue yourself, waste your employer's time and alienate yourself from a quality service. Lesley Morgan-Wesson, Owner

      5 months ago

      REPORT
  • Lisa24
    Lisa24   2 reviews
    I've been a client of Lady at Bay for a few years now and have absolutely enjoyed every visit. The therapists are unfailingly warm and courteous and are experts in their field. A session here is guaranteed to soothe and relax and have you walking out the door looking and feeling your best. I can personally recommend the O2 Ultimate Madonna Facial....it's really made a positive difference to my skin.

    11 months ago

    • ladyatbay
      ladyatbay Newbie 
      Thank you for your top rating review! Remember to bring a copy of this in to Lady At Bay for 20% off your next treatment or product purchase. Lady At Bay

      10 months ago

      REPORT
  • LMW
    LMW   3 reviews
    Lady At Bay is Sydney's leading Anti-Ageing & beauty centre & has received many awards to prove it. The reason our therapists are so good is because we train them to be. We set exacting standards, which even therapists who are supposedly very experienced fail to reach. Our best staff are still here and they're still training so nothing's changed, except clients are happier with our current more mature & friendly team and the changes have made the business stronger. The 2 ex-staff have never been requested, proving yet again we have our finger on the pulse of market expectations. Other salons come and go-but Lady At Bay will still be around delivering the best results. LESLEY MORGAN-WESSON, OWNER

    1 year ago

  • cj0506
    cj0506  Newbie   1 review
    Lady at Bay has always been expensive, however the therapist were worth. That is until recently when all the therapists I preferred left. I'm not sure whats going. I'm going to look for another beautician.

    1 year ago

    • LMW
      LMW  
      We have checked and you are clearly not a bona fide client. You are in fact one of our ex-staff and your identity is known to us. These comments, although designed to cast doubt and uncertainty about Lady At Bay, do not stand up to scrutiny as anyone of hundreds of clients, professional partners, suppliers and industry colleagues would testify - if I so requested. People love doing business with us and our reputation is impeccable. The changes we have undergone have ensured our growth and success. As you can see, I will not stoop so low as to post anything but a transparent response. From LESLEY MORGAN-WESSON, Owner of Lady At Bay

      1 year ago

      REPORT
    • Karen Ang
      Karen Ang  
      I'm actually glad that a couple of the previous therapists aren't there any more. The staff are amazing and the changes have been terrific. :-)

      10 months ago

      REPORT
  • NTD
    NTD   2 reviews
    I have been to so many salons I have lost count. Every salon is the same I walk in the door have my treatment and walk back out, it feels like im just part of a factory line. That was until I found Lady At Bay, they made me feel as though they actually care about what is best for me and gave me so much professional advise. The therpaists are all amazing at what they do and you can tell they are well eductated. Thank you so much Lady At Bay for caring about ME.

    2 years ago

    • ladyatbay
      ladyatbay Newbie 
      Thank you for your top rating review! Remember to bring a copy of this in to Lady At Bay for 20% off your next treatment or product purchase. Lady At Bay

      10 months ago

      REPORT
  • Louise222
    Louise222  Newbie   1 review
    I'm so happy that I've finally found a salon that offers quality treatments that really improve my skin.I had a treatment at Lady At Bay 5 days ago and they completely got rid of my red cheeks in 1 treatment. I am ecstatic!The therapists do care & have so much knowledge that they're happy to share.They have some of the best products (I think)in the world,and they have the latest equiptment & treatments to deliver the best results. I wont go anywhere else now because I know Lady At Bay are the best in quality treatments,service and results.Thankyou Lady At Bay so much for finally taking away my red cheeks!

    2 years ago

    • ladyatbay
      ladyatbay Newbie 
      Thank you for your top rating review! Remember to bring a copy of this in to Lady At Bay for 20% off your next treatment or product purchase. Lady At Bay

      10 months ago

      REPORT
  • BDK
    BDK  Newbie   1 review
    I have been a customer of Lady at Bay for the past 5 years, and can confidently say you will never find a more superior salon. Their attention to detail and service is second to none - it's outstanding. I always walk out feeling spoilt and pampered, after every visit. The salon, the girls - truly fantastic. Thanks Lady at Bay for always making me look and feel great!
    Belinda - Neutral Bay

    2 years ago

    • ladyatbay
      ladyatbay Newbie 
      Thank you for your top rating review! Remember to bring a copy of this in to Lady At Bay for 20% off your next treatment or product purchase. Lady At Bay

      10 months ago

      REPORT
  • Lester008
    Lester008  Newbie   1 review
    As a male,there are things that concern me when going to a salon.Will I feel comfortable?Will the staff treat me respectfully?Will I get results?When I first went to Lady At Bay,I was warmly welcomed & instantly felt relaxed. I feel uneasy when I go somewhere new, but at Lady At Bay,theres an instant feeling of serenity.The staff are very kind & friendly.I was treated with utmost respect. Before my massage my legs were so painful I could hardly walk. A very friendly therapist gave me a massage after which,with much surprise,I walked with much more ease. It was the best massage Ive ever had!I was filled with so much confidence that when I was feeling a lot of pain in my back & neck last week, I didnt hesitate to go to Lady At Bay.Again,I was warmly welcomed & had a massage with another excellent therapist & felt brand new!This is the one & only salon that I will trust.With such a positive atmosphere & very friendly staff,I highly recommend Lady At Bay to everyone,both male & female!

    3 years ago

    • ladyatbay
      ladyatbay Newbie 
      Thank you for your top rating review! Remember to bring a copy of this in to Lady At Bay for 20% off your next treatment or product purchase. Lady At Bay

      10 months ago

      REPORT
  • Monday:
    10:00 AM-6:00 PM
  • Tuesday:
    10:00 AM-6:00 PM
  • Wednesday:
    10:00 AM-8:00 PM
  • Thursday:
    10:00 AM-8:00 PM
  • Friday:
    10:00 AM-6:00 PM
  • Saturday:
    9:00 AM-5:00 PM

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