Have been a customer since they opened. Used to go to the same person, was wonderful (wont disclose names for privacy) unfortunately that person works there part time now and our timetable doesn't match. I have had 6 sessions with different staffs. Some were friendly but lacked interest. Always rushed, missed areas on the face, and to be honest I always come out unhappy as the work is sloppy and patchy. I suffer from PCOS so ongoing treatment for facial hair is needed however I want the work done properly. Definitely lost a loyal customer. They really seem to not care about the service they are providing. I live at rouse hill so it was very close and convenient. However now will be trying elsewhere. Much more happier with the service and results.